Ayan Yasin
Edmonton,Canada
Summary
Dynamic Licensed Practical Nurse with 8+ years of progressive healthcare experience spanning clinical care, adult support services, and complaint management. Specialized in investigating sensitive abuse allegations, coordinating with external investigators, and delivering comprehensive reports that guide decisions under the Protection for Persons in Care Act (PPCA). Experienced in liaising with persons with developmental disabilities, mental health settings, and continuing care facilities. Strong background in regulatory compliance, stakeholder communication, and administrative fairness. Skilled in translating clinical and regulatory findings into clear, actionable recommendations that protect vulnerable Albertans and enhance service quality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Care Supervisor
CBI Home Health
Edmonton, AB
10.2016 - Current
- Led clinical and administrative oversight of care for over 300 clients across home care, supportive living, and PDD programs, ensuring alignment with PPCA, AHS standards, and CLPNA regulatory frameworks
- Managed complex complaint investigations: triaged and assessed abuse allegations from intake to resolution, determining jurisdiction, risk level, and need for further investigation
- Appointed and oversaw external investigators: initiated third-party investigations where warranted, provided case briefs, outlined investigatory scope, and remained a key liaison throughout the process to ensure objectivity and compliance
- Conducted multi-factor risk assessments: reviewed clinical documentation, progress notes, lab results, diagnostic findings, and care provider accounts to inform abuse determinations and case outcomes
- Issued formal recommendations to senior leadership and contracted service providers based on investigation outcomes—ensuring actionable steps were implemented to prevent recurrence of abuse or neglect
- Delivered clear, evidence-based reports summarizing investigatory findings, complaint context, clinical analysis, and regulatory implications, aiding Directors in final decision-making under the PPCA
- De-escalated emotionally charged calls from complainants, families, and providers using empathy, professionalism, and tact, while maintaining neutrality and fairness in all communications
- Facilitated compliance monitoring: followed up on PPCA-related corrective actions; collaborated with service providers to ensure timelines were met and new protocols were adopted
- Built and maintained stakeholder relationships with investigators, families, clients, physicians, social workers, and AHS contacts to ensure transparent, timely, and equitable responses to reported concerns
- Led interdisciplinary quality assurance meetings to present trends from investigations, identify systemic gaps, and implement organization-wide changes to training, reporting, and documentation protocols
- Mentored emerging leaders and practitioners on how to identify early signs of abuse or neglect, assess risk, document concerns, and engage appropriately with regulatory authorities
- Initiated internal audit protocols for recurring incidents and trends, reducing repeat complaints by 30% through targeted staff re-education and updated policies
- Contributed to policy revisions by advising on complaint trends, regulatory updates, and staff training needs—ensuring alignment with provincial legislation and PPCA standards
COVID‑19 Swabber
Aceso Medical
Edmonton, AB
12.2021 - 09.2022
- Conducted NP and oral swabbing in mobile units; ensured patient confidentiality and public health compliance
- Created and maintained a feedback process for patients; resolved concerns in high-pressure environments
- Coordinated with public health and clinical teams for streamlined communication and complaint follow-up
- Identified procedural gaps and developed service delivery improvements, contributing to safer and more efficient operations
Instructor, Health Care Aide Program
MaKami College
Edmonton, AB
05.2018 - 07.2022
- Taught best practices for abuse prevention, complaint resolution, and documentation under the PPCA
- Designed simulation-based learning on risk assessment and conflict de-escalation
- Mentored students in recognizing and responding to vulnerable patient situations in diverse clinical settings
- Facilitated guest-led seminars from PPCA, mental health, and regulatory professionals to deepen student insight
Education
Diploma - Practical Nursing
NorQuest College
Edmonton, ABSkills
- Conduct thorough inquiries via intake lines to gather personal, health, and financial information; assess abuse allegations under PPCA jurisdiction
- Administer the PPCA by reviewing and synthesizing clinical and investigative data; advise on outcomes and support policy direction
- Author high-quality investigative summaries and ministerial briefings; apply medical, legal, and ethical frameworks to analysis
- Identify systemic risks through complaint trends; recommend quality improvement initiatives and policy refinements
- Build strong networks with complainants, investigators, service providers, and regulatory bodies; de-escalate sensitive conversations with professionalism
- Experienced instructor in complaint resolution, risk evaluation, and abuse prevention; empower future health workers through practical training and seminars
Certification
- Licensed Practical Nurse, College of Licensed Practical Nurses of Alberta (CLPNA)
- Current CPR, WHMIS, and Blood Borne Pathogen Certifications
- Advanced understanding of the Protection for Persons in Care Act and related administrative law processes
Timeline
COVID‑19 Swabber
Aceso Medical
12.2021 - 09.2022
Instructor, Health Care Aide Program
MaKami College
05.2018 - 07.2022
Community Care Supervisor
CBI Home Health
10.2016 - Current
Diploma - Practical Nursing
NorQuest College
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