Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ayan Omer

Summary

Dedicated and detail-oriented professional with extensive customer service and administrative experience, seeking to leverage strong communication and organizational skills to provide exceptional support in a dynamic, client-focused environment.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Elections Canada
03.2025 - 04.2025
  • Assisted voters with inquiries about voting procedures and locations
  • Explained available voting options clearly and efficiently
  • Provided support navigating the Elections Canada website
  • Helped users access and complete necessary voting forms

Administrative Assistant- Federal Student Work Experience

Public Safety Canada
09.2023 - 12.2023
  • Collected, analyzed, and organized data for research purposes, contributing to informed decision-making.
  • Assisted in the development of the communication strategy for the ongoing project.
  • Contributed to the detailed organization and preparation of project documentation.
  • Established and maintained a robust system for project file and document management.
  • Analyzed and organized project data in Excel, facilitating informed decision-making and strategic planning.

Marketing & Communications Coordinator Internship

CAA North & East Ontario
05.2022 - 08.2022
  • Delivered exceptional customer service by efficiently resolving member inquiries with professionalism and a customer-focused approach.
  • Proactively managed and streamlined communication channels, ensuring prompt responses and effective communication flow.
  • Collaborated with the marketing manager to develop and propose innovative strategies aimed at capturing and engaging the target audience.
  • Effectively handled customer complaints and managed escalations, providing timely resolutions to enhance satisfaction and maintain positive relationships.

Customer Service & Sales Specialist

Manulife Bank
02.2020 - 05.2022
  • Communicated complex information clearly to support customer decisions
  • Built strong client relationships through personalized, consistent service
  • Maintained accurate records to ensure compliance and accountability
  • Trained and supported new team members for faster integration
  • Analyzed customer feedback to identify trends and improve service delivery

Education

Msc. - International Business Administration

SOAS, University of London
United Kingdom
12.2023

BA. - Commerce

Nipissing University
Ottawa, ON
12.2019

Advanced Diploma - Business Administration

Algonquin College
Ottawa, ON
12.2018

Diploma - Business Marketing

Algonquin College
Ottawa, ON
12.2016

Skills

  • Social Media Marketing
  • Customer Needs Assessment
  • Market Research
  • Database Marketing
  • Market Strategy
  • Branding
  • Communication Skills
  • Project Planning
  • Data Analysis

Timeline

Customer Service Representative

Elections Canada
03.2025 - 04.2025

Administrative Assistant- Federal Student Work Experience

Public Safety Canada
09.2023 - 12.2023

Marketing & Communications Coordinator Internship

CAA North & East Ontario
05.2022 - 08.2022

Customer Service & Sales Specialist

Manulife Bank
02.2020 - 05.2022

Msc. - International Business Administration

SOAS, University of London

BA. - Commerce

Nipissing University

Advanced Diploma - Business Administration

Algonquin College

Diploma - Business Marketing

Algonquin College
Ayan Omer