Dedicated and detail-oriented professional with extensive customer service and administrative experience, seeking to leverage strong communication and organizational skills to provide exceptional support in a dynamic, client-focused environment.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Elections Canada
03.2025 - 04.2025
Assisted voters with inquiries about voting procedures and locations
Explained available voting options clearly and efficiently
Provided support navigating the Elections Canada website
Helped users access and complete necessary voting forms
Administrative Assistant- Federal Student Work Experience
Public Safety Canada
09.2023 - 12.2023
Collected, analyzed, and organized data for research purposes, contributing to informed decision-making.
Assisted in the development of the communication strategy for the ongoing project.
Contributed to the detailed organization and preparation of project documentation.
Established and maintained a robust system for project file and document management.
Analyzed and organized project data in Excel, facilitating informed decision-making and strategic planning.
Marketing & Communications Coordinator Internship
CAA North & East Ontario
05.2022 - 08.2022
Delivered exceptional customer service by efficiently resolving member inquiries with professionalism and a customer-focused approach.
Proactively managed and streamlined communication channels, ensuring prompt responses and effective communication flow.
Collaborated with the marketing manager to develop and propose innovative strategies aimed at capturing and engaging the target audience.
Effectively handled customer complaints and managed escalations, providing timely resolutions to enhance satisfaction and maintain positive relationships.
Customer Service & Sales Specialist
Manulife Bank
02.2020 - 05.2022
Communicated complex information clearly to support customer decisions
Built strong client relationships through personalized, consistent service
Maintained accurate records to ensure compliance and accountability
Trained and supported new team members for faster integration
Analyzed customer feedback to identify trends and improve service delivery
Education
Msc. - International Business Administration
SOAS, University of London
United Kingdom
12.2023
BA. - Commerce
Nipissing University
Ottawa, ON
12.2019
Advanced Diploma - Business Administration
Algonquin College
Ottawa, ON
12.2018
Diploma - Business Marketing
Algonquin College
Ottawa, ON
12.2016
Skills
Social Media Marketing
Customer Needs Assessment
Market Research
Database Marketing
Market Strategy
Branding
Communication Skills
Project Planning
Data Analysis
Timeline
Customer Service Representative
Elections Canada
03.2025 - 04.2025
Administrative Assistant- Federal Student Work Experience
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T