Summary
Overview
Work History
Education
Skills
Languages
Activities
Interests
Certification
WHIMS, Food safety handling,
Timeline
Generic

Ayan Moalin

Toronto,Canada

Summary

Reliable janitorial professional with significant experience in maintaining cleanliness and sanitation of various facilities, including commercial buildings and educational institutions. Skilled in using cleaning equipment and chemicals safely, with strong attention to health and safety standards. Known for improving cleaning processes, leading to more efficient operations and higher satisfaction among clients. Demonstrated ability to work independently or as part of a team, managing time effectively to meet deadlines.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cleaning Crew Member

Regina cleaning services
10.2021 - 12.2023
  • Inspected facilities regularly for signs of wear or damage
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas
  • Provided excellent customer service when interacting with customers or colleagues
  • Swept and mopped floors in public areas
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance
  • Dusted furniture, fixtures, and other surfaces
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures
  • Followed established health codes while performing duties
  • Dusted ceiling fans and air vents to eliminate dirt buildup
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians
  • Responded quickly to spills or accidents using appropriate cleaning materials
  • Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries
  • Reported any damages or repairs needed to supervisor immediately
  • Monitored building security and safety by locking doors or avoiding hazards
  • Washed dishes by hand or loaded dishwashers for washing
  • Used steam equipment to periodically clean upholstery and carpeting
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges
  • Kept business entrances clean, tidy and professional in appearance
  • Checked inventory for required supplies and made lists for needed cleaning products
  • Dusted furniture, machines or equipment
  • Swept, mopped and sanitized wooden and tile floors
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area
  • Vacuumed carpets, furniture, and upholstery
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions
  • Cleaned windows, door frames, and sills

Customer Service Representative

Isoltuion
09.2022 - 06.2023
  • Tracked orders from start to finish to ensure timely delivery of goods or services
  • Collected deposits or payments and arranged for billing
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Answered customer inquiries and provided accurate information regarding products and services
  • Contacted customers about potential service upgrades, new services and account changes
  • Provided exceptional customer service to ensure customer satisfaction
  • Gathered customer feedback through surveys and used the data to improve customer service
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries
  • Resolved customer complaints promptly and efficiently
  • Determined accurate prices for customer services, consistently searching for deals and best prices
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Answered customer inquiries via phone, email, and chat
  • Strengthened customer retention by offering discount options
  • Achieved cost-savings by developing functional solutions to problems

Cashier

Tim Horton's
10.2020 - 07.2022
  • Providing customer service: Greet customers, answer questions, provide information about store policies, resolve customer issues, and maintain positive customer relationships
  • Cashiers should be able to work in a fast-paced environment and have excellent communication skills
  • Cashiers should be able to work in a fast-paced environment and have excellent communication skills

Education

Some College (No Degree) - Social Work

University of Regina
Regina, None

Skills

  • Commercial equipment operations
  • Attention to detail
  • Verbal and written communication
  • Surface disinfecting
  • Disinfection techniques
  • Multitasking and organization
  • Window washing proficiency
  • Maintenance
  • Restroom maintenance
  • Team collaboration
  • Quality assurance
  • Deep cleaning processes
  • Efficient cleaning techniques
  • Basic maintenance tasks
  • Chemical handling
  • Physical stamina
  • Dishwashing
  • Kitchen support
  • Restroom servicing
  • Dusting techniques
  • Steam cleaning
  • Safety compliance
  • Customer service-focused
  • Odor control
  • Floor care expertise
  • Time management
  • Problem-solving
  • Hazardous material handling
  • Health and safety compliance

Languages

English
Somali

Activities

  • Like to read
  • Work-out

Interests

  • Passionate about balancing physical health with mental and emotional wellness

Certification

WHIMS

FIRST-AID CERTIFICATE

FOOD HANDELING CERTIFICATE


WAP PROGRAM

REGINA, SK

2021-2022

WHIMS, Food safety handling,

Completed my certificates while I lived in Regina, sk

From 2021-2022

Timeline

Customer Service Representative

Isoltuion
09.2022 - 06.2023

Cleaning Crew Member

Regina cleaning services
10.2021 - 12.2023

Cashier

Tim Horton's
10.2020 - 07.2022

Some College (No Degree) - Social Work

University of Regina

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Ayan Moalin