Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ayan Moalin

Saskatoon,SK

Summary

Knowledgeable and dedicated customer service professional with extensive experience working in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

10.2022 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Responded to customer requests for products, services, and company information
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Processed customer service orders promptly to increase customer satisfaction
  • Provided primary customer support to internal and external customers.

Cashier

Tim Hortons
11.2020 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs
  • Built relationships with customers to encourage repeat business
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs.

Clothing Sales Assistant

Reyans Fashion Decor
03.2019 - 04.2021
  • Cleaned, closed, and secured store at end of shift
  • Dressed and accessorized mannequins to highlight featured clothing and accessories
  • Assisted customers with selecting clothing items and accessories based on individual needs
  • Pressed and folded items upon arrival in store to increase visual appeal.

Cleaning Assistant

GDE, Regina
01.2019 - 03.2021
  • Mopped and vacuumed floors to remove residue and restore finished appearance
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value
  • Used time management and efficient cleaning methods to meet deadlines
  • Handled equipment, chemicals, and materials properly and with caution.

Education

Certified first aid certificate WHIMS certificate Food safety certificate -

Social Work Social Work - undefined

University of Regina
Regina, SK

High School Diploma - undefined

Adult Campus
Regina, sk

Skills

  • Computer Proficiency
  • Receiving Support
  • Shipping Procedures Understanding
  • Documentation
  • Microsoft PowerPoint
  • Active Listening
  • Managing Multiple Tasks
  • Typing Proficiency
  • Team Development
  • Customer Retention Strategies
  • Problem-Solving Ability
  • Customer Service

Timeline

Customer Service Representative

10.2022 - 08.2023

Cashier

Tim Hortons
11.2020 - 09.2021

Clothing Sales Assistant

Reyans Fashion Decor
03.2019 - 04.2021

Cleaning Assistant

GDE, Regina
01.2019 - 03.2021

Certified first aid certificate WHIMS certificate Food safety certificate -

Social Work Social Work - undefined

University of Regina

High School Diploma - undefined

Adult Campus
Ayan Moalin