Ayan Bakshi
CALGARY,Canada
Summary
Dedicated professional with 4+ years in customer engagement, problem-solving and relationship building. Seeking part-time banking opportunities to enhance customer service skills, develop soft skills and gain industry experience
Overview
6
6
years of professional experience
Work History
Sales Associate
Embr Events
02.2024 - 12.2024
- Engaging with customers and offering product samples: personally approaching customers to inform them about the products and providing samples for them to try.
- Upselling alcohol brands: Persuading customers new to the market by highlighting the unique qualities of the brand, such as taste and pricing.
- Conversion rates: Improving rates through the implementation of effective sales techniques
Overnight Merchandiser
Freshco
07.2024 - 10.2024
- Inspecting Merchandise: Checking products for quality and ensuring they meet standards.
- Disposing of Damaged Items: Removing and properly discarding damaged or unsellable products.
- Sorting Merchandise and Stocking Shelves: Organizing products and replenishing shelves to ensure availability.
Customer Service Associate
Tech Mahindra Pvt Ltd
02.2019 - 08.2021
- Assist Customers with Inquiries and Issues: Handling calls to help customers with their orders, answer questions about products, and resolve any issues they might have, ensuring a smooth shopping experience.
- Provide Product Knowledge and Support: Offering detailed information about products, assist with navigating the website or app and help customers find the right products for their needs.
Education
Professional Certificate - Product Management
SAIT
Calgary, AB08-2025
Post-Graduate Certificate - Logistics And Supply Chain Management
Canadore College of Applied Arts And Technology
North Bay, ON08-2024
BBA - Business Administration
Techno India University
INDIA06-2022
Skills
- Strong Customer Service Skills
- Professional
- Friendly
- Efficient Communication
- Flexible Availability
- Sales Experience
- Financial Advice & Guidance
- Technical Skills
- Multi-tasking strength
- Problem-solving skills
Languages
English
Full Professional
Timeline
Overnight Merchandiser
Freshco
07.2024 - 10.2024
Sales Associate
Embr Events
02.2024 - 12.2024
Customer Service Associate
Tech Mahindra Pvt Ltd
02.2019 - 08.2021
Professional Certificate - Product Management
SAIT
Post-Graduate Certificate - Logistics And Supply Chain Management
Canadore College of Applied Arts And Technology
BBA - Business Administration
Techno India University
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