Ayaka Noda
Richmond,BC
Summary
Experienced Customer Service Officer with a strong background in diverse industries. Skilled at maintaining high customer satisfaction rates, building relationships, and fostering a positive work environment. Demonstrates a strong work ethic and excels in employee and customer engagement.
Overview
11
11
years of professional experience
3
3
Certification
Skills
- Microsoft Office Specialist: Excel 365 & 2019
- Customer Service Expertise
- Team Coaching and Mentorship
- Technical Ability in Service and Visitor Reception
- EIKEN Test in Practical English Proficiency, Grade 2
- Fluent in English and Japanese
Work History
Manager
Tokyo Electric Power Company Holdings, Inc.
Tokyo , Japan
06.2022 - 08.2024
- Managed tasks of blue-collar workers, ensuring efficiency and quality.
- Coached, mentored, and trained team members to improve job performance.
- Analyzed customer feedback to develop actionable plans for improving services.
Help Desk Support
Mizuho Bank, Ltd.
Tokyo , Japan
09.2021 - 05.2022
- Provided help desk support to overseas branches, including India and Vietnam, focused on bank system operations.
- Responded to phone calls, emails, and customer service requests.
- Maintained up-to-date knowledge through continuing education and advanced training.
Esthetician & Trainer
Vielis Inc.
Tokyo , Japan
06.2018 - 08.2021
- Provided personalized counseling to help clients find the best services to fit their needs and budget.
- Led new employee training at Tokyo headquarters, managing a network of 50 salons across Japan.
Tour Guide & Cabin Crew
JR Kyushu Inc.
Fukuoka , Japan
06.2016 - 03.2018
- Worked as part of the cabin crew on the Shinkansen (bullet train), selling products and ensuring customer safety.
- Served as a security officer and tour guide, assisting foreign tourists to ensure a positive travel experience.
Server
Sushi-Tora Restaurant
Fukuoka , Japan
06.2013 - 02.2016
- Provided excellent service by maintaining knowledge of the menu and accurately recording orders.
- Addressed customer inquiries and resolved complaints in a professional and efficient manner.
Education
International Communication Degree -
Aichi Sangyo University College
03-2017
Airline Customer Service Diploma -
Aso Gaigo Kanko&seika Specialized Training College
03-2017
Certification
- Microsoft Office Specialist: Excel 365 & 2019
- EIKEN Test in Practical English Proficiency, Grade 2
- The Test for Technical Ability in Service and Visitor Reception
Work Preference
Work Type
Part TimeFull TimeWork Location
On-SiteImportant To Me
Flexible work hours4-day work weekTimeline
Manager
Tokyo Electric Power Company Holdings, Inc.
06.2022 - 08.2024
Help Desk Support
Mizuho Bank, Ltd.
09.2021 - 05.2022
Esthetician & Trainer
Vielis Inc.
06.2018 - 08.2021
Tour Guide & Cabin Crew
JR Kyushu Inc.
06.2016 - 03.2018
Server
Sushi-Tora Restaurant
06.2013 - 02.2016
International Communication Degree -
Aichi Sangyo University College
Airline Customer Service Diploma -
Aso Gaigo Kanko&seika Specialized Training College
- Microsoft Office Specialist: Excel 365 & 2019
- EIKEN Test in Practical English Proficiency, Grade 2
- The Test for Technical Ability in Service and Visitor Reception
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