Summary
Overview
Skills
Work History
Education
Certification
Work Preference
Timeline
Generic

Ayaka Noda

Richmond,BC

Summary

Experienced Customer Service Officer with a strong background in diverse industries. Skilled at maintaining high customer satisfaction rates, building relationships, and fostering a positive work environment. Demonstrates a strong work ethic and excels in employee and customer engagement.

Overview

11
11
years of professional experience
3
3
Certification

Skills

  • Microsoft Office Specialist: Excel 365 & 2019
  • Customer Service Expertise
  • Team Coaching and Mentorship
  • Technical Ability in Service and Visitor Reception
  • EIKEN Test in Practical English Proficiency, Grade 2
  • Fluent in English and Japanese

Work History

Manager

Tokyo Electric Power Company Holdings, Inc.
Tokyo, Japan
2022.06 - 2024.08
  • Managed tasks of blue-collar workers, ensuring efficiency and quality.
  • Coached, mentored, and trained team members to improve job performance.
  • Analyzed customer feedback to develop actionable plans for improving services.

Help Desk Support

Mizuho Bank, Ltd.
Tokyo, Japan
2021.09 - 2022.05
  • Provided help desk support to overseas branches, including India and Vietnam, focused on bank system operations.
  • Responded to phone calls, emails, and customer service requests.
  • Maintained up-to-date knowledge through continuing education and advanced training.

Esthetician & Trainer

Vielis Inc.
Tokyo, Japan
2018.06 - 2021.08
  • Provided personalized counseling to help clients find the best services to fit their needs and budget.
  • Led new employee training at Tokyo headquarters, managing a network of 50 salons across Japan.

Tour Guide & Cabin Crew

JR Kyushu Inc.
Fukuoka, Japan
2016.06 - 2018.03
  • Worked as part of the cabin crew on the Shinkansen (bullet train), selling products and ensuring customer safety.
  • Served as a security officer and tour guide, assisting foreign tourists to ensure a positive travel experience.

Server

Sushi-Tora Restaurant
Fukuoka, Japan
2013.06 - 2016.02
  • Provided excellent service by maintaining knowledge of the menu and accurately recording orders.
  • Addressed customer inquiries and resolved complaints in a professional and efficient manner.

Education

International Communication Degree -

Aichi Sangyo University College
2017-03

Airline Customer Service Diploma -

Aso Gaigo Kanko&seika Specialized Training College
2017-03

Certification

  • Microsoft Office Specialist: Excel 365 & 2019
  • EIKEN Test in Practical English Proficiency, Grade 2
  • The Test for Technical Ability in Service and Visitor Reception

Work Preference

Work Type

Part TimeFull Time

Location Preference

On-Site

Important To Me

Flexible work hours4-day work week

Timeline

Manager

Tokyo Electric Power Company Holdings, Inc.
2022.06 - 2024.08

Help Desk Support

Mizuho Bank, Ltd.
2021.09 - 2022.05

Esthetician & Trainer

Vielis Inc.
2018.06 - 2021.08

Tour Guide & Cabin Crew

JR Kyushu Inc.
2016.06 - 2018.03

Server

Sushi-Tora Restaurant
2013.06 - 2016.02

International Communication Degree -

Aichi Sangyo University College

Airline Customer Service Diploma -

Aso Gaigo Kanko&seika Specialized Training College
Ayaka Noda