Ayaka Nakauchi
Summary
Dedicated as customer support, receptionist with excellent experiences. Especially Willing to communicate with my co-worker and customer to built good relationship and always tried to do new things. Experienced my study in graduate school was connected to logical thinking and analytical ability.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Secretary
IoT medical chain corp.
12.2022 - 12.2023
- Calculated the business trip expenses and ordinary expenses
- Arranged schedule and reschedule
- Presented business table and entertained some customers
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Receptionist
Zenkenn-honnsya corp.
01.2020 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Proposed a plan according to the customer's purpose In the counseling business.
- Shared customer problems and complaints with co-worker and resolved.
- Communicated with co-worker face to face or through email, telephone each time, tried to make trust.
Engineer Trainee and Customer Support
Field LLC
08.2021 - 11.2021
- Tried to search the things I don't know very well, asked to co-worker and resolved it right now.
- Studied corrections from senior engineers to learn and grow professionally.
- Communicated carefully with senior engineers and designer to avoid misunderstanding each other.
- Communicated with co-worker to share concerns, thoughts and ideas.
- Tried to communicate with customer, to build strong relationships and supported to be able to improve service each other.
- Recommended potential services by collecting customer information and analyzed customer needs to offered corrective solutions and maximized customer satisfaction.
Education
Master of Science - Life Sciences
Tokyo Metropolitan University
Tokyo, Japan03.2020
Bachelor of Science - Life Sciences
Tokyo University of Pharmacy And Life Sciences
Tokyo, Jaoan03.2020
Skills
[Soft skills]
- Communication skill (Interoffice Communications)
- Tackling every challenge without being afraid of failure
- Treating someone with respect
[Hard skills]
- Microsoft Excel, word
- Html, css, Php, Wordpress(entry level)
Certification
- Science teacher( junior high school, high school)) License - 03/2017
- Drive License(Japan) - 11/2018
- TOEIC Score750 - 01/2022
- Secretarial Skills Test, 2st Grade - 02/2022
- Cosmetic Skill Certification, 3rd Grade - 04/2022
- TOPIK I 10/2022
Language
Japanese(native)
English(upper-intermediate)
Korean(pre-intermediate)
Timeline
Secretary
IoT medical chain corp.
12.2022 - 12.2023
Engineer Trainee and Customer Support
Field LLC
08.2021 - 11.2021
Receptionist
Zenkenn-honnsya corp.
01.2020 - 07.2022
Master of Science - Life Sciences
Tokyo Metropolitan University
Bachelor of Science - Life Sciences
Tokyo University of Pharmacy And Life Sciences
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