Summary
Overview
Work History
Skills
Timeline
Languages
Generic

Ayah Nadi

Mississauga,ON

Summary

Dynamic grocery clerk with proven expertise at Adonis, excelling in customer service and inventory management. Recognized for enhancing store efficiency through meticulous product rotation and effective teamwork. Demonstrated strong attention to detail and communication skills, contributing to improved customer satisfaction and streamlined operations. Committed to maintaining high standards in a fast-paced environment.

Overview

6
6
years of professional experience

Work History

Grocery Clerk

Adonis
2561 Stanfield Rd, Mississauga, ON L4Y 1S4
2021 - Current
  • Assisted customers with product inquiries and selections.
  • Maintained cleanliness and organization of sales floor and stock areas.
  • Processed transactions accurately at checkout stations.
  • Stocked shelves with merchandise, ensuring items were properly displayed.
  • Monitored inventory levels and reported shortages to management.
  • Collaborated with team members to improve customer service efficiency.
  • Learned store policies and procedures to ensure compliance during operations.
  • Engaged in training sessions to enhance product knowledge and service skills.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
  • Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Collected shopping carts from parking lot and returned to stand to keep lot organized.
  • Collaborated with team members to meet daily objectives and maintain smooth store operations.
  • Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
  • Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
  • Retrieved items for customers and verified prices.
  • Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.
  • Contributed to increased sales performance by stocking shelves in a visually appealing manner.
  • Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
  • Supported inventory management efforts through accurate tracking of stock levels and timely replenishment of products.
  • Processed refunds and exchanges in accordance with company policy.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Operated cash register to record transactions accurately and efficiently.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Set up new sales displays each week with fresh merchandise.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Implemented energy-saving measures in store, reducing operational costs.
  • Managed return process for unsatisfied customers, ensuring positive resolution.
  • Implemented waste reduction strategy by rotating stock and managing expiring products, reducing losses.
  • Provided feedback to management on customer needs and inventory issues, contributing to store improvement.
  • Assisted customers in locating products, enhancing shopping experience.
  • Conducted daily cleaning tasks to maintain hygienic shopping environment.
  • Assisted in setting up displays for seasonal promotions, attracting customer interest.
  • Coordinated with vendors to ensure timely delivery of goods, keeping shelves well-stocked.
  • Increased efficiency in stock management by organizing products according to popularity and seasonality.
  • Handled customer complaints with empathy and efficiency, restoring customer confidence.
  • Assisted customers in finding desired items quickly, enhancing shopping experience and customer loyalty.
  • Streamlined checkout process, reducing wait times and improving customer feedback.
  • Promoted weekly specials to customers, boosting sales of targeted products.
  • Improved customer satisfaction with prompt and accurate checkout service.
  • Conducted inventory checks to prevent stock shortages, ensuring product availability.
  • Provided product recommendations and advice, increasing sales of promoted items.
  • Maintained clean and inviting store environment, contributing to enhanced customer experience.
  • Ensured freshness and quality of produce, leading to repeat customers and positive feedback.
  • Trained new employees in store procedures and customer service standards, maintaining high service levels.
  • Enhanced store security by monitoring for shoplifting and implementing preventative measures.
  • Updated pricing and signage for sales and promotions, ensuring accuracy and compliance. shelves by date and brand of products, ensure products are fresh and within the expiration date
  • Put signs at the beginning of new sales flyer and remove at the end of sales
  • Update price change tags in the aisle and put products shortages on the shelves
  • Check and request for good that do not exist, prepare and order flyer items
  • Remove expired goods from shelves and perform store inventor for all similar goods
  • Rearrange, organise warehouse, clean and sanitize assigned area, including sweeping, mopping, and dusting
  • Greet shoppers, answer questions, help customer find items looking for
  • Assist departments that have common merchandise, cooperate with other worker and team
  • Ensure that safe work practices are followed including keeping the store area clean
  • Stock and display merchandise in appropriate manner in accordance with company guidelines Sort, price, pack merchandise for distribution on shelves
  • Flyer and long-term special sign printing
  • Contacting suppliers and requesting missing products
  • I took it from the supplier's credit note.

Office Clerk

PVH
Toronto, ON
03.2023 - 11.2023
  • Processed incoming mail and packages efficiently to ensure timely distribution to departments.
  • Utilized office software to maintain accurate records and documents for administrative purposes.
  • Assisted in organizing files and data entry tasks, enhancing retrieval efficiency.
  • Coordinated meeting schedules and managed calendars to optimize time management for team members.
  • Supported inventory management by tracking office supplies and placing orders as needed.
  • Contributed to the development of filing systems that improved information accessibility across departments.
  • Communicated with vendors to resolve issues related to supplies and services, ensuring seamless operations.
  • Implemented process improvements that reduced administrative task turnaround times significantly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
  • Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
  • Maintained an organized and clean office environment to boost staff productivity and overall morale.
  • Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
  • Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
  • Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
  • Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
  • Handled incoming business and client requests for information.
  • Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.
  • Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Edited and proofread documents for accuracy and completeness.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Utilized office management software to record and track customer information.
  • Coordinated and scheduled meetings and appointments.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Purchased and maintained office supplies.
  • Created and maintained detailed records of all office activities.
  • Compiled and analyzed data to produce reports.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Assisted with onboarding of new employees.
  • Edited documents to keep company materials free of grammar errors.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Supported staff on special assignments and ad hoc projects.
  • Monitored and tracked budgets and expenses.

Grocery Clerk

Alnejmah Fine Food
Mississauga, ON
04.2020 - 09.2023

Arranged shelves by date and brand of products

▪ Put signs at the beginning of new sales flyer and remove at the end of sales

▪ Updated price change tags in the aisle and put products shortages on the shelves

▪ Checked and requested for good that do not exist, prepared and order flyer items

▪ Removed expired goods from shelves and performed store inventory for all similar goods

▪ Rearranged and organized warehouse

▪ Helped customer find items looking for, handled customer orders and inquiries

▪ Assisted departments that have common merchandise, cooperated with other worker and team

▪ Ensured that safe work practices are followed including keeping the store area clean

Skills

Customer service

Attention to detail

Teamwork and collaboration

Excellent communication

Order filling

Customer Service

Shelf Stocking & Merchandising

Product Rotation (FIFO)

Inventory Support

Attention to Detail

Time Management

Teamwork

Physical Stamina

Replying to emails

computer skills

Timeline

Office Clerk

PVH
03.2023 - 11.2023

Grocery Clerk

Alnejmah Fine Food
04.2020 - 09.2023

Grocery Clerk

Adonis
2021 - Current

Languages

English
Full Professional
Arabic
Full Professional
Ayah Nadi