Summary

Overview

Work History

Education

Skills

Languages

Education and Training

Timeline

Ayah El-Saghir

Calgary,AB

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

years of professional experience

Work History

Finance Specialist

Scotiabank

02.2022 - Current

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Assisted customers in making payments on accounts and setting up payment plans.
Upheld strict quality control policies and procedures during customer interactions.
Addressed inquiries, resolved customer issues and managed customer relations.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Provided value-added approach to meet customer personal financial needs by analyzing and profiling customers and cross-selling financial products.
Drove branch growth and profitability, building credibility, developing relationships and increasing visibility within community and industry.
Developed and documented business processes and accounting policies to maintain and strengthen internal controls.
Generated reports and obtained data to develop analytics on key performance and operational metrics.
Worked with internal teams to understand business needs and changing strategies.

Server/Assistant Bartender

YYC Pasta Bar

07.2023 - 10.2024

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Served high customer volumes during special events, nights, and weekends.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Manager

Razor's Edge

04.2018 - 11.2021

Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed scheduling, training and inventory control.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Addressed customer concerns with suitable solutions.
Motivated and evaluated personnel for performance improvement and goal achievement.
Guided employees on understanding and meeting changing customer needs and expectations.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Oversaw financial management, budget management, accounting and payroll activities.
Presented performance and productivity reports to supervisors.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Measured and reviewed performance via KPIs and metrics.

Legal Intern

Borden Ladner Gervais

06.2021 - 08.2021

Participated in client interviews, observed questioning process and documented information.
Drafted and edited client correspondence, demand letters and legal memoranda.
Worked independently to meet deadlines and achieve objectives for special projects.
Responded to client calls and inquiries to deliver applicable information.
Answered management's questions and effectively presented information upon request.
Drafted correspondence, documented data and submitted materials to appropriate parties.
Produced well-researched and articulate legal briefs, pleadings and statements.
Demonstrated working with people across different social identities and backgrounds.
Managed communication with courts regarding status of granted orders and petitions.
Booked travel arrangements for firm attorneys and support staff.
Drafted motions, briefs and other legal documents.

Education

Bachelor of Arts - Psychology

Mount Royal University

Calgary, AB

ProServe

AGLC

Certificate - CIFIC

IFSE Institute

03.2023