Ayah Allaham
Ottawa
Summary
The experiences and promotions I had the opportunity of earning were thanks to demonstrating rapid career growth and progression through outstanding sales performance and customer-focused service. Within less than a month of being promoted from Customer Service Representative to Copy & Print Centre Associate, I earned a second promotion to Wireless Consultant/Sales Associate after management recognized my strong sales potential. I consistently exceeded expectations by upselling complementary products, protection plans, and service add-ons during customer interactions and transactions. My ability to actively listen, identify and address needs, and provide tailored recommendations not only improved customer satisfaction but also contributed to measurable revenue growth to the company by increasing accessory and warranty attachment rates and helping the store exceed sales targets throughout all departments as I was helping contribute in all departments in order to gain client relations.
Devoted, committed, organized, and dependable professional with extensive experience in childcare, administrative secretarial support, customer service, and sales. Known for strong time management, attention to detail, and a compassionate approach, with a commitment to reliability and excellence in all tasks. Seeking to leverage my diverse skills to contribute to a dynamic team in a role requiring adaptability and dedication.
Overview
7
7
years of professional experience
Work History
Wireless Sales Associate
Staples / Bell
04.2025 - Current
- Assisted customers in selecting wireless plans and devices, ensuring optimal satisfaction.
- Delivered personalized customer experiences by actively listening to needs and concerns, and providing tailored product recommendations that prioritized customer satisfaction while meeting company goals.
- Consistently achieved and exceeded the company's strict (high) weekly sales targets through consultative selling techniques, product expertise and training, and exceptional communication skills.
- Successfully sold Staples Protection Plans and service add-ons by clearly explaining value, coverage, and long-term benefits.
- Partnered with customers to identify the most suitable Internet and wireless solutions, asking strategic questions to ensure the product fit.
- Built lasting customer relationships through the Statflo program, which led to repeat business and positive word-of-mouth referrals.
- Educated customers on new promotional offers, wireless devices, plans, and services, ensuring they understood all available options before making purchase decisions.
- Managed inventory levels, contributing to efficient stock management and sales support.
- Executed promotional strategies to drive sales growth and attract new customers.
- Provided technical support for device setup and troubleshooting, improving customer experience.
- Trained new associates on customer service protocols and product knowledge standards.
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Successfully collaborated with fellow team members to meet store goals, and maintain a high standard of customer service excellence through effective communication.
- Maintained deep knowledge of evolving products, pricing, and promotions to provide accurate, up-to-date information, and quotes.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Stayed back after store hours in certain cases to ensure customer satisfaction, and that all customer needs were heard and fulfilled.
- Demonstrated expert knowledge of wireless products, plans, and features to effectively address customer needs.
Copy and Print Associate
Staples ULC
03.2025 - 04.2025
- Operated high-volume digital printing equipment to produce quality print materials efficiently.
- Assisted customers in selecting appropriate print services and provided expert product recommendations.
- Managed inventory levels of paper and supplies, ensuring availability for production needs.
- Collaborated with team members to streamline workflow processes and improve turnaround times.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Streamlined workflow for increased productivity by organizing and prioritizing print projects.
- Provided mounting and laminating support to preserve and protect documents and photos.
- Provided and took on-the-spot photos, such as passport photos, PR card photos, etc.
- Worked on important print projects, including ones for the workplace.
- Exceeded sales targets by upselling additional services when appropriate during customer interactions.
Customer Service Representative
Staples ULC
01.2025 - 03.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and tracked shipments to ensure timely delivery.
- Successfully sold Staples Protection Plans by clearly explaining value, coverage, and long-term benefits.
- Assisted customers in navigating product features and services, enhancing user experience.
- Collaborated with team members to streamline processes and improve service efficiency.
- Facilitated training sessions for new hires on customer service best practices and tools.
- Maintained knowledge of products and promotions to provide accurate information to customers.
- Handled escalated issues professionally, ensuring satisfactory resolution for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Secretary's Assistant Volunteer
Indigenous & ILP Saturday School (OCDSB)
09.2022 - 06.2023
- Completed essential tasks such as maintaining appointment calendars, sorting mail, or ordering office supplies on time to support workflow efficiency.
- Skilled at working independently and collaboratively in a team environment.
- Streamlined office operations for increased efficiency by managing incoming calls, taking messages, and transferring calls as necessary.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Collaborated with team members to ensure smooth day-to-day operations of the front desk area.
- Reduced wait times for visitors by efficiently processing check-ins/checkouts at the front desk area during peak hours.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Resolved customer problems and complaints.
- Self-motivated, with a strong sense of personal responsibility.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Personal Babysitter
Private Employers
12.2018 - 03.2020
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled emergencies effectively, demonstrating quick thinking and responsiveness in high-stress situations.
- Maintained clean and organized living spaces, contributing to a comfortable home environment for the family.
- Managed multiple responsibilities simultaneously; prioritizing tasks efficiently without compromising quality of care provided.
- Collaborated closely with parents on specific needs, providing tailored care for each child based on individual preferences.
- Provided a safe environment for children, ensuring their well-being and security at all times.
- Managed daily routines, including meal preparation and timely transportation to various activities.
- Offered creative solutions for behavioral issues, leading to improved family dynamics and stress reduction for parents.
- Reassured children when upset providing emotional support and stability.
- Planned fun outings and educational activities to keep children entertained.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Helped children complete homework assignments and school projects.
Education
High School Diploma -
Gisèle-Lalonde
Orleans, ON06-2024
Skills
- File management
- Scheduling appointments
- Client relations
- Rapid career progression through outstanding performance & service
- Consultative selling techniques
- Technical device support
- Product knowledge development
- Sales target achievement
- Upselling strategies
- Conflict resolution skills
- Team collaboration practices
- Customer satisfaction & feedback focus
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Wireless Sales Associate
Staples / Bell
04.2025 - Current
Copy and Print Associate
Staples ULC
03.2025 - 04.2025
Customer Service Representative
Staples ULC
01.2025 - 03.2025
Secretary's Assistant Volunteer
Indigenous & ILP Saturday School (OCDSB)
09.2022 - 06.2023
Personal Babysitter
Private Employers
12.2018 - 03.2020
High School Diploma -
Gisèle-Lalonde