Ayah Allaham
Ottawa,ON
Summary
Proven adeptness in office administration and client relations, honed through my role at Indigenous & ILP Saturday School (OCDSB), where I streamlined operations and enhanced workflow efficiency. My ability to quickly adapt and learn, coupled with a strong work ethic, facilitated a significant reduction in visitor wait times, demonstrating my commitment to excellence and continuous improvement.
Devoted, committed, organized, and dependable professional with extensive experience in both childcare and administrative support. Skilled in providing nurturing care for children of various ages, fostering a safe, engaging, and educational environment. Proven ability to manage schedules, handle multitasking demands, and communicate effectively with clients. Additionally, experienced in secretarial roles, including managing correspondence, organizing records, scheduling appointments, and ensuring smooth office operations. Known for strong time management, attention to detail, and a compassionate approach, with a commitment to reliability and excellence in all tasks. Seeking to leverage my diverse skills to contribute to a dynamic team in a role requiring adaptability and dedication.
Overview
4
4
years of professional experience
Work History
Secretary's Assistant Volunteer
Indigenous & ILP Saturday School (OCDSB)
09.2022 - 06.2023
- Completed essential tasks such as maintaining appointment calendars, sorting mail, or ordering office supplies on time to support workflow efficiency.
- Skilled at working independently and collaboratively in a team environment.
- Streamlined office operations for increased efficiency by managing incoming calls, taking messages, and transferring calls as necessary.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Collaborated with team members to ensure smooth day-to-day operations of the front desk area.
- Reduced wait times for visitors by efficiently processing check-ins/checkouts at the front desk area during peak hours.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Resolved customer problems and complaints.
- Self-motivated, with a strong sense of personal responsibility.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Personal Babysitter
Private Employers
12.2018 - 03.2020
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled emergencies effectively, demonstrating quick thinking and responsiveness in high-stress situations.
- Maintained clean and organized living spaces, contributing to a comfortable home environment for the family.
- Managed multiple responsibilities simultaneously; prioritizing tasks efficiently without compromising quality of care provided.
- Collaborated closely with parents on specific needs, providing tailored care for each child based on individual preferences.
- Provided a safe environment for children, ensuring their well-being and security at all times.
- Managed daily routines, including meal preparation and timely transportation to various activities.
- Offered creative solutions for behavioral issues, leading to improved family dynamics and stress reduction for parents.
- Reassured children when upset providing emotional support and stability.
- Planned fun outings and educational activities to keep children entertained.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Helped children complete homework assignments and school projects.
Education
High School Diploma -
Gisèle-Lalonde
Orleans, ON06-2024
Skills
- File management
- Scheduling appointments
- Client relations
- Office administration
- Document preparation
- Fast learner
- Customer service
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Secretary's Assistant Volunteer
Indigenous & ILP Saturday School (OCDSB)
09.2022 - 06.2023
Personal Babysitter
Private Employers
12.2018 - 03.2020
High School Diploma -
Gisèle-Lalonde
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