Ayah Abbas
Oakville,Ontario
Summary
Driven university student and Inside Sales Supervisor with experience in monitoring operations in H-VAC. Recruitment, training, and staff development expertise. Proven sales leader with track records for exceeding projected goals. I am confident in my ability to apply my skills and experience to a new challenge, and I am excited to explore opportunities that align with my passion for criminology.
Overview
4
4
years of professional experience
Work History
Cashier
Walmart
11.2020 - 05.2021
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and sign up to the Walmart rewards mastercard.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Inside Sales Representative
Provincial Smart Home Services
02.2022 - 12.2023
- Made approximately 150-200 calls in a day to book appointments for the outside sales team to the greatest extent
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- My appointments had the highest seen percentage, meaning they were the best quality appointments with high sold percentage.
- Used CRM software to maintain detailed contact logs and account records.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Inside Sales Supervisor
Provincial Smart Home Services
01.2024 - Current
- Managed the Inside Sales pipeline, ensuring a steady flow of qualified leads for the sales team to close deals effectively.
- Dispatched appointments and chose which areas, Ontario-wide, to send the outside sales reps.
- Oversaw team of 20-25 inside sales representatives and led staff to exceed sales goals.
- Increased sales revenue by developing and implementing effective inside sales strategies.
- Provided weekly reports on team performance to senior management, highlighting successes and challenges faced by the department.
- Evaluated team performance regularly, identifying areas for improvement and coaching as needed.
- Conducted interviews and trained new inside sales representatives, providing guidance on best practices and company policies.
- Created an environment that encouraged collaboration among team members, fostering a positive working culture focused on achieving results together.
Education
Bachelor of Arts - Criminology
University of Toronto
Toronto, ON04.2026
High School Diploma -
Garth Webb Secondary School
Oakville, ON06.2021
Skills
- Customer Relationship Building
- Task Prioritization
- CRM H-VAC Portal and Salesforce proficiency
- Proficient in Microsoft excel and Google Sheets
- Recruitment
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Reliability
- Organizational Skills
- Interpersonal Skills
- Leadership Development
Languages
Arabic
Limited Working
English
Native or Bilingual
Timeline
Inside Sales Supervisor
Provincial Smart Home Services
01.2024 - Current
Inside Sales Representative
Provincial Smart Home Services
02.2022 - 12.2023
Cashier
Walmart
11.2020 - 05.2021
Bachelor of Arts - Criminology
University of Toronto
High School Diploma -
Garth Webb Secondary School
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