Aya Ange-aurelle Reyanne N'Guessan
Moncton,NB
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services. Ready to use and develop communication and problem-solving skills in receptionist role.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Spider Technologie
06.2020 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
SAMER
11.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Certificate - English
McKenzy College
Moncton, NB05-2023
High School Diploma -
Lycée Moderne Jeune Fille De Yopougon
Abidjan07-2021
Skills
- Customer service
- Active listening
- Data entry
- Payment processing
- Client relations
- Customer satisfaction measurement
- Prioritization
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Spider Technologie
06.2020 - 04.2022
Cashier
SAMER
11.2019 - 04.2020
Certificate - English
McKenzy College
High School Diploma -
Lycée Moderne Jeune Fille De Yopougon
Similar Profiles
Nicholas LustigNicholas Lustig
Delivery Driver at Spider DoctorDelivery Driver at Spider Doctor
Géraldine RizzoGéraldine Rizzo
Events Project Director at YELLOW SPIDER LtdEvents Project Director at YELLOW SPIDER Ltd
Sachin George RoySachin George Roy
Senior DevOps Engineer at Spider AF - Digital Ad Fraud PreventionSenior DevOps Engineer at Spider AF - Digital Ad Fraud Prevention