Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Ayaan Surani

Mississauga

Summary

Dynamic and results-driven professional with a strong background in customer service at Puma. Proven ability to enhance customer engagement and satisfaction through tailored recommendations and effective problem-solving. Skilled in Microsoft Office and fostering teamwork, demonstrated by increasing youth volunteer participation significantly as a mentor with Ismaili Volunteers.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

7
7
years of professional experience

Work History

Sales Associate

Puma
07.2024 - 08.2025
  • Assisted customers in selecting products, providing tailored recommendations based on individual needs.
  • Processed transactions efficiently using point-of-sale systems to ensure accurate billing.
  • Maintained organized and visually appealing merchandise displays to enhance customer engagement.
  • Responded promptly to customer inquiries, resolving issues and ensuring satisfaction with service.

Volunteer

Ismaili Volunteers
03.2018 - 08.2025
  • Completed 1,500+ volunteer hours since 2021, recognized for consistent dedication to community service
  • Appointed as Big Brother (July 2023) to mentor youth and encourage regular participation in community programs
  • Organized and coordinated community-building events (e.g., game nights, field trips, and awareness weeks) by securing funding, designing posters, and delegating tasks
  • Planned and led Bait-ul Khayal Awareness Week, creating engaging activities to increase youth participation in morning prayers
  • Increased youth volunteer participation from 9 to 26 through mentorship, collaboration, and inclusive programming

Coordinator + Tutor

Program for Academic Coaching and Enrichment Center
09.2023 - 06.2025
  • Tutored newcomer and refugee students in core subjects while creating a safe and supportive learning environment
  • Promoted to Coordinator after demonstrating initiative and leadership in tutoring role
  • Prepared lesson plans aligned with Ontario curriculum and assigned tutors for 20+ students weekly
  • Collaborated with tutors to provide accommodations such as transportation and personalized learning approaches
  • Recruited and matched students with tutors based on learning needs, language skills, and teaching styles
  • Tracked student progress and adjusted learning plans by engaging with tutors, parents, and report card feedback
  • Developed leadership, communication, and interpersonal skills by coordinating diverse groups of students and volunteers

Crew Member

McDonald's
08.2023 - 07.2024
  • Assisted in maintaining cleanliness and organization of work areas.
  • Learned food preparation techniques to ensure quality service.
  • Provided excellent customer service by addressing inquiries promptly.
  • Collaborated with team members to meet daily operational goals.
  • Adapted quickly to changing priorities in a fast-paced environment.

Education

Bachelor of Management And Organizational Studies - Finance

Western University
London
04-2029

High School Diploma -

The Woodlands Secondary School
Mississauga, ON
06-2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multimedia editing expertise
  • Skilled in Microsoft Office applications
  • Problem-solving
  • Positive attitude

Accomplishments

  • Received French Certificate in high school for advanced proficiency and dedication to language studies
  • Honoured by local Jamatkhana for completing 1,500+ volunteer hours since 2021
  • DECA Regionals Champion (ETDM) – November 2023
  • DECA Regionals Top Roleplay (ETDM) – November 2023
  • DECA Provincials Top Roleplay (ETDM) – Feburary 2023

Languages

English
Native or Bilingual
French
Professional Working
Gujarati
Professional Working
Hindi
Native or Bilingual
Urdu
Native or Bilingual

Timeline

Sales Associate

Puma
07.2024 - 08.2025

Coordinator + Tutor

Program for Academic Coaching and Enrichment Center
09.2023 - 06.2025

Crew Member

McDonald's
08.2023 - 07.2024

Volunteer

Ismaili Volunteers
03.2018 - 08.2025

Bachelor of Management And Organizational Studies - Finance

Western University

High School Diploma -

The Woodlands Secondary School

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Ayaan Surani