Ayaan Kazmi
Dartmouth,NS
Summary
Customer‑focused administrative professional with hands‑on experience in reception, front‑line client service, and office support roles. Proven ability to manage high volumes of in‑person and phone inquiries, accurately record and relay information, and support staff in fast‑paced environments. Diploma‑trained in Business Administration with strong organizational, communication, and customer service skills aligned with public sector service delivery.
Overview
5
5
years of professional experience
Work History
Senior Technical Support Specialist
Concentrix Technologies Services (Canada) Ltd.
Dartmouth, Nova Scotia
05.2023 - Current
- Serve as a first point of contact for clients via phone and electronic systems, handling a high volume of daily inquiries in a fast‑paced environment.
- Assess urgency of requests, provide accurate information, and route or escalate matters to appropriate departments when required.
- Maintain detailed and accurate records of client interactions in internal databases, ensuring confidentiality and data integrity.
- Provide clear explanations and guidance to clients, maintaining professionalism and empathy during complex or sensitive interactions.
- Collaborate with internal teams to ensure timely resolution of issues and effective service delivery.
Manager
Flynns dairy bar and convenience
Halifax, Nova Scotia
08.2022 - 04.2023
- Delivered front‑line customer service, responding to in‑person and phone inquiries and resolving concerns efficiently.
- Managed daily administrative tasks including documentation, inventory records, and correspondence.
- Organized schedules and coordinated staff activities to support smooth daily operations.
- Ensured adherence to company policies, procedures, and service standards.
Shift Manager
Pizza Hut
Dartmouth, Nova Scotia
06.2022 - 08.2022
- Provided direct customer service in a high‑traffic environment, responding to inquiries and complaints professionally.
- Supported administrative functions including cash handling records, shift reports, and operational documentation.
- Worked effectively under pressure while multitasking competing priorities.
Supervisor
Greco Pizza
Halifax, Nova Scotia
09.2020 - 06.2022
- Acted as a key point of contact for customers, staff, and delivery partners.
- Maintained organized records related to inventory, staffing, and daily operations.
- Assisted with training new employees on procedures, customer service standards, and workplace policies.
Education
Diploma - Business Administration
Nova Scotia Community College
Dartmouth, NS01-2023
High School Diploma -
Citadel High School
Halifax, NS09-2020
Skills
- Reception & Front‑Desk Operations
- Client & Public Service Support
- Phone & In‑Person Communication
- Inquiry Assessment & Escalation
- Accurate Data Entry & Record Keeping
- Filing & Document Management
- Customer Service Excellence
- Time Management & Multitasking
- MS Office & Office Software
- Policy & Procedure Compliance
Additional Information
- Eligible to work in Canada (Permanent Resident)
- Strong familiarity with confidential information handling
- Comfortable working with diverse populations and vulnerable clients
Timeline
Senior Technical Support Specialist
Concentrix Technologies Services (Canada) Ltd.
05.2023 - Current
Manager
Flynns dairy bar and convenience
08.2022 - 04.2023
Shift Manager
Pizza Hut
06.2022 - 08.2022
Supervisor
Greco Pizza
09.2020 - 06.2022
Diploma - Business Administration
Nova Scotia Community College
High School Diploma -
Citadel High School