Aya Younus
Nad Al Sheba 3, Dubai ,.
Summary
Dynamic Talent Acquisition Partner with TD Canada Trust Bank, adept at enhancing recruitment processes and driving diversity initiatives. Proven track record in aligning top-tier talent with organizational goals while fostering a collaborative team environment. Skilled in recruitment marketing and team leadership, delivering strategic hiring solutions that elevate operational success.
Overview
5
5
years of professional experience
Work History
Talent Acquisition Partner
TD Canada Trust Bank
Toronto, Canada
07.2024 - Current
- Managed recruitment efforts for two highest-volume districts in Mississauga and Etobicoke- ensuring timely and strategic hiring solutions.
- Sourced, screened, and placed top-tier candidates by aligning talent with business needs and organizational goals.
- Partnered with hiring managers to forecast staffing needs and deliver a seamless recruitment experience across diverse departments.
- Supported diversity and inclusion hiring initiatives by proactively identifying underrepresented talent and promoting equitable recruitment practices.
Manager of Customer Experience
TD Canada Trust Bank
Toronto, Canada
07.2022 - 07.2024
- Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience.
- Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed.
- Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues.
- Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly.
Personal Banking Associate
TD Canada Trust Bank
Toronto, Canada
04.2021 - 07.2022
- Managed portfolio of accounts and monitored for issues in need of attention.
- Developed tailored solutions to meet individual banking needs.
- Provided advice on different bank products and financial options.
Customer Service Associate
TD Canada Trust Bank
Toronto, Canada
02.2020 - 04.2021
- Improved operational efficiencies while managing customers’ requests, store inventory, transactions, new purchase orders and pricing needs.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
BBA - Business Human Resources
Sheridan College Institute of Technology And Advanced Learning
Toronto, Canada 04.2023
BBA - Leadership and Creative Problem Solving
Sheridan College Institute of Technology And Advanced Learning
New York, United States04.2023
Skills
- Referral program management
- Employee engagement
- Technical recruiting
- Job posting optimization
- Diversity and inclusion initiatives
Accomplishments
- Exceptional High rating, F2023 & F2024
- TD Polls results, 95%, F2024
- Quarterly Spotlight, Q1 F2024
Activities
- Women in Leadership, TD Canada Trust, 07/01/22 - Present, Mississauga District
- United Way Ambassador, Mississauga, Canada
- Member of Hiring Panels & Job Fairs, Mississauga, Canada
Timeline
Talent Acquisition Partner
TD Canada Trust Bank
07.2024 - Current
Manager of Customer Experience
TD Canada Trust Bank
07.2022 - 07.2024
Personal Banking Associate
TD Canada Trust Bank
04.2021 - 07.2022
Customer Service Associate
TD Canada Trust Bank
02.2020 - 04.2021
BBA - Business Human Resources
Sheridan College Institute of Technology And Advanced Learning
BBA - Leadership and Creative Problem Solving
Sheridan College Institute of Technology And Advanced Learning
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