AYA ROUMANI
Stoney Creek,ON
Summary
Results-driven and customer-focused professional with a proven track record in sales, inventory management, and leadership. Skilled in problem-solving, organization, and fostering team collaboration. Fluent in English and Arabic, enabling seamless communication in multicultural environments. Adept at handling transactions, resolving customer concerns, and optimizing store operations to maximize efficiency and profitability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager (Key Holder) / Sales Associate
Bath & Body Works
09.2021 - 12.2024
- Supervised daily store operations, including opening and closing procedures
- Managed inventory by stocking and replenishing merchandise according to store layouts
- Delivered outstanding customer service by assisting shoppers in finding products and addressing inquiries
- Handled transactions, including cash, returns, and online purchases
- Resolved customer complaints professionally, both in-person and online
- Trained and mentored new hires, improving staff efficiency and sales performance
- Implemented visual merchandising strategies that contributed to a 15% increase in sales
Assistant Manager / Beauty & Health Department
Real Canadian Superstore
09.2019 - 08.2021
- Managed the health and beauty department, overseeing inventory, product displays, and stock replenishment
- Worked closely with major beauty brands such as Maybelline, L'Oréal, and Elf to ensure proper merchandising and promotional setups
- Assisted customers with personalized beauty consultations and product recommendations
- Trained and supervised team members in the department, ensuring operational efficiency and excellent customer service
- Maintained relationships with brand representatives to stay updated on new product launches and promotional campaigns
- Successfully increased sales by 20% through strategic product placement and promotional marketing
Education
Business - Accounting Management
Algonquin College
01.2027
High School Diploma -
Holy Trinity Catholic Secondary School
Oakville, ON01.2023
Skills
- Customer Service & Sales Excellence
- Inventory & Merchandising Management
- Cash Handling & POS Systems
- Beauty & Cosmetic Product Knowledge
- Team Leadership & Training
- Problem-Solving & Conflict Resolution
- Strong Interpersonal & Communication Skills
- Retail Management & Staff Development
- Microsoft Office & Accounting Software Proficiency
Certification
- Retail Leadership Training - Bath & Body Works
- Customer Service Excellence Certification
- POS & Cash Handling Training
Additional Information
Open to opportunities in Dubai’s retail and customer service industry., Ability to work in multicultural environments and adapt to new business markets., Passionate about beauty, cosmetics, and customer care.
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Manager (Key Holder) / Sales Associate
Bath & Body Works
09.2021 - 12.2024
Assistant Manager / Beauty & Health Department
Real Canadian Superstore
09.2019 - 08.2021
High School Diploma -
Holy Trinity Catholic Secondary School
Business - Accounting Management
Algonquin College
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