Aya Ouahli

• Maintained a clean and safe work environment by following all sanitation procedures.
• Delivered drinks quickly and accurately to tables throughout the restaurant.
• Developed an extensive knowledge of the menu items to assist customers in making appropriate selections.
• Ensured compliance with alcohol awareness programs for responsible serving of alcoholic beverages.
• Efficiently handled multiple tasks simultaneously in a fast-paced environment.
• Assisted bartenders with drink preparation when necessary.

• Kept work area clean, organized and free of clutter at all times.
• Assisted customers with product selection to ensure customer satisfaction.
• Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
• Encouraged customers to make additional purchases and suggested relevant items.
• Watched for and recognized security risks and thefts.

- Delivered excellent customer service in a fast-paced, high-volume environment.

- Took orders, served food and drinks, and ensured guest satisfaction.

- Assisted in promotional events and activities to attract and retain customers.

- Ensured compliance with health and safety regulations and maintained cleanliness in the dining area.

- Worked in a popular Montreal club, known for its vibrant nightlife and diverse clientele.

- Handled cash transactions, balanced the till at the end of each shift, and ensured accurate record-keeping.

- Took orders, served food and drinks, and ensured guest satisfaction.

- Demonstrated strong multitasking abilities during peak hours.

• Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
• Operated cash register and accurately processed payments, returns, and exchanges.
• Helped restock shelves when necessary to maintain an organized display area.

• Handled high volumes of incoming calls from customers while maintaining quality standards for call duration time.
• Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
• Developed effective communication and negotiation techniques to effectively resolve customer issues.
• Transferred phone calls to the proper department or individual as necessary.

• Helped customers find and select products.
• Greeted customers warmly and offered assistance.
• Organized merchandise displays to promote higher levels of customer engagement.
• Followed checklist to complete retail store opening and closing activities.