Aya Nafiy
Saskatoon,SK
Summary
Proven leader in hospitality and event management, with a track record of enhancing customer satisfaction and streamlining operations at Radisson Blu Hotel. Skilled in decision-making and attention to detail, I excel in motivating teams to exceed guest expectations. Successfully reduced guest complaints, demonstrating a commitment to excellence and efficiency.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
4
4
years of professional experience
Work History
Deli Clerk
Independent Grocers
02.2024 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Assistant Event Manager
Isma Elkoubis Kitchen
11.2022 - 05.2023
- Handled registration processes efficiently, delivering a smooth check-in experience for attendees.
- Managed budgets, ensuring cost-effective event organization without compromising quality.
- Collaborated with cross-functional teams to successfully execute large-scale events.
- Implemented protocols and procedures to effectively manage planning process.
Hotel Supervisor
Radisson Blu Hotel
07.2021 - 08.2022
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
- Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
- Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
- Coordinated special events within the hotel property such as weddings or conferences ensuring smooth execution of all logistics.
Education
Certificate - Event Management
College Mathieu
Gravelbourg, SK12-2024
Certificate - Service Best
Open Door
Saskatoon, SK02-2024
Certificate - Food Handler
Open Door
Saskatoon, SK01-2024
High School Diploma -
Houmane El Fetouaki
Casablanca,Morocco06-2022
Skills
- Customer satisfaction
- Attention to detail
- Employee motivation
- Decision-making
Languages
English
Full Professional
French
Full Professional
Arabic
Native or Bilingual
Timeline
Deli Clerk
Independent Grocers
02.2024 - Current
Assistant Event Manager
Isma Elkoubis Kitchen
11.2022 - 05.2023
Hotel Supervisor
Radisson Blu Hotel
07.2021 - 08.2022
Certificate - Event Management
College Mathieu
Certificate - Service Best
Open Door
Certificate - Food Handler
Open Door
High School Diploma -
Houmane El Fetouaki
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