AYA MHANA
Calgary,Canada
Summary
Award-winning activist and humanitarian with 5+ years in social work and education. Demonstrated success in supporting refugees and vulnerable populations through targeted initiatives. Recognized for reliability and strong interpersonal skills, enhancing team effectiveness. Seeking opportunities in nonprofit organizations to further impact communities.
Overview
12
12
years of professional experience
Work History
Retail Business Owner
YYC Appliances
Calgary, A.B
08.2023 - 12.2024
- Develop a business plan.
- Manage finances.
- Oversee daily operations.
- Plan for future growth.
- Customer service and Data Entry.
Troubleshooter
Moneris
Calgary, A.B
09.2022 - 08.2023
- Diagnosing and troubleshooting technical problems.
- Providing technical support to users.
- Documenting issues and solutions.
- Escalating complex issues.
- Staying up to date with technology.
- Communicating effectively with clients over the phone.
PROJECT COORDINATOR
The Shoe Project
Calgary, Canada
09.2021 - 11.2021
- Shared relevant documentation and reports with project teams.
- Provided ongoing support to stakeholders and participants.
- Acted as the main point of contact for various working groups.
COMMUNITY BROKER
Action Dignity
Calgary, Canada
02.2021 - 07.2021
- Provided exceptional customer service by responding to client requests on the phone.
- Ensured ongoing consultation with communities; performed outreach tasks, Initiated community outreach, and provided communities with information.
- Developed and executed an effective community outreach plan.
DIGITAL MARKETER
Centre for Newcomers
Calgary, Canada
02.2021 - 03.2021
- Managed content creation, social media posts, and media proposals.
- Maintained user-friendly platforms to cultivate optimal experiences and promote retention.
- Increased exposure, followers, and traffic to media platforms.
ADMINISTRATIVE WRITING AND COORDINATING ASSISTANT
Cente for Newcomers
Calgary, Canada
07.2020 - 09.2020
- Gathered supporting documents required for grant submission.
- Submitted quality, timely grant applications, and reports.
- Adapted tone and wording choice to successfully connect with different target audiences.
- Facilitated workshops for clients toward humanitarian causes.
RESIDENT ARTIST
Calgary Public Library
Calgary, Canada
06.2020 - 09.2020
- Assessed refugee families' basic needs, handled registration and managed distribution of resources.
- Provided psychological support to refugees.
- Developed relationships with clients and provided them with the best service.
- Maintained excellent service delivery despite the lack of sufficient resources.
- Successfully reached out to all clients by taking on additional case loads.
SOCIAL WORKER
Syrian Arab Red Crescent
Swaida, Syria
08.2012 - 01.2016
- Assessed refugee families' basic needs, handled registration and managed distribution of resources.
- Provided psychological support to refugees.
- Developed relationships with clients and provided them with the best service.
- Maintained excellent service delivery despite the lack of sufficient resources.
- Successfully reached out to all clients by taking on additional caseloads.
TRAINER
Department of Economic Relations and Development
Swaida, Syria
01.2014 - 07.2014
- Facilitated 5 workshops, or 20 aid workers to further their professional development.
- Prepared aid workers to react to emergency situations and support families who are in need.
- Prepared and presented reports to the International Orthodox Christian Charities.
EDUCATOR
Salama Abo Zainaldeen School
Swaida, Syria
07.2013 - 09.2013
- Delivered course materials and lessons to refugee students in accordance with the Teacher's Pedagogical Guide.
- Worked under pressure and within a limited time frame to fill in knowledge gaps for refugee students who experienced interrupted education due to war circumstances.
- Engaged pedagogical theories in practice, created course outlines and delivered lessons.
- Partook in fostering a friendly environment between students and teachers.
JUDGE
Calgary Art Innovative
Calgary, Canada
04.2021
- Acted as a judge to adjudicate the Emerging Calgary Artist Award and to select IAMP applications for the Immigrant Council For Arts Innovation.
- Reviewed 60 applicants, and selected 10 in collaboration with two other judges.
- Considered requirements that were required for the nominations to select the winner.
Education
BACHELOR OF ARTS - ELEMENTARY EDUCATION AND TEACHER
Damascus University
Damascus, Syria06.2015
Skills
- Business planning
- Project coordination
- Customer service
- Community outreach
- Negotiation
- Content creation
- Effective communication
Awards
- Cultural Leaders Legacy Artist Award, Calgary Arts Development & Calgary Catholic Immigration Society, 04/20
- Award Recipient, Portail de L'immigrant Association, 03/20
Languages
- Arabic, Native
- English, Level 7
Certificates And Training
- Certificate of Completion in Match Savings, CARYA, Calgary, AB, 06/20 - 11/20
- Diploma in Digital Marketing, Robertson College, Calgary, AB, 11/20
- Project Management Basics Workshop, Immigrant Services Calgary, Calgary, AB, 2019
- Admin Skills Training Program, Calgary Immigrant Women's Association, Calgary, AB, 2018
- Finding Our Voices: Self Esteem Program for Women, Sagesse, Calgary, AB, 2018
- Certificate in Customer Care, Bow Valley College, Calgary, AB, 2016
- Certificate of Cross-Cultural Parenting Program, Calgary Immigrant Women's Association (CIWA), Calgary, AB, 2016
- Certificate of NGOs Management for Venture, World Health Organization, Damascus, Syria, 2015
- Certificate of Human Resource Management, ILLAFTrain, Damascus, Syria, 2015
Timeline
Retail Business Owner
YYC Appliances
08.2023 - 12.2024
Troubleshooter
Moneris
09.2022 - 08.2023
PROJECT COORDINATOR
The Shoe Project
09.2021 - 11.2021
JUDGE
Calgary Art Innovative
04.2021
COMMUNITY BROKER
Action Dignity
02.2021 - 07.2021
DIGITAL MARKETER
Centre for Newcomers
02.2021 - 03.2021
ADMINISTRATIVE WRITING AND COORDINATING ASSISTANT
Cente for Newcomers
07.2020 - 09.2020
RESIDENT ARTIST
Calgary Public Library
06.2020 - 09.2020
TRAINER
Department of Economic Relations and Development
01.2014 - 07.2014
EDUCATOR
Salama Abo Zainaldeen School
07.2013 - 09.2013
SOCIAL WORKER
Syrian Arab Red Crescent
08.2012 - 01.2016
BACHELOR OF ARTS - ELEMENTARY EDUCATION AND TEACHER
Damascus University
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