Aya Malak
Windsor,ON
Summary
Results-oriented professional with a Bachelor's degree in Human Kinetics and a successful track record in customer engagement, sales, and business development roles. Proficient in utilizing Salesforce to drive lead generation, manage customer interactions, and exceed targets. Skilled communicator with a passion for educating customers about valuable solutions. Adaptable, driven, and eager to contribute expertise to a dynamic team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Development Representative /Retail Brand Ambassador
Simply Green Home Services Inc
11.2021 - 03.2022
- Excellently managed dual responsibilities as a Business Development Representative and Retail Brand Ambassador, effectively representing Simply Green Home Services Inc., a division of the Simply Group.
- Aligned with Home Depot's and Simply Green’s In-Store Code of Conduct, consistently upholding high ethical standards while operating within Home Depot locations.
- Demonstrated exceptional efficiency by consistently scheduling 3 appointments for every 2 hours worked in-store, underscoring a robust ability to connect with potential clients and qualify leads.
- Garnered consistent positive feedback from Home Depot Associates for exceptional performance and a positive attitude, further enhancing the brand's reputation.
- Set ambitious career goals with an expected annual income of $70K+, leveraging a combination of base pay and commission on qualified appointments.
- Collaborated closely with cross-functional teams to enhance sales strategies, streamline operations, and foster a cohesive working environment.
- Nurtured strong relationships with clients, ensuring high levels of customer satisfaction, loyalty, and repeat business.
Customer Service/Sales Representative (contract)
Objecto Roadshow At Powerhouse Retail Services
10.2019 - 11.2019
- Played a vital role as a Customer Service and Sales Representative for the Objecto Roadshow, operating within local Costco locations.
- Engaged with customers in a dynamic retail environment, effectively showcasing Objecto products and explaining their features and benefits.
- Demonstrated exceptional customer service skills, addressing inquiries, providing product knowledge, and assisting with purchasing decisions.
- Actively promoted Objecto products, driving sales and contributing to the achievement of sales targets.
- Cultivated strong rapport with customers, fostering repeat business and brand loyalty.
- Collaborated closely with fellow team members to ensure seamless event operations and enhance customer satisfaction.
Sales Representative (contract Based)
PC Financial Group At Knewsales
08.2017 - 03.2018
- Represented PC Financial Group products within department stores, effectively communicating product features and benefits to potential customers.
- Successfully engaged with customers, addressing inquiries, providing product knowledge, and assisting with purchasing decisions.
- Exceeded sales targets consistently, contributing to a positive impact on revenue growth.
- Collaborated with team members to optimize sales strategies and enhance customer interactions.
- Demonstrated exceptional interpersonal skills to establish rapport and build lasting customer relationships.
Fundraising Sales Specialist (contract Based)
Canadian Blood Services At Up-fundraising
07.2017 - 09.2017
- Achieved remarkable success as a Fundraising Sales Specialist, responsible for driving donor engagement and meeting the challenging goal of signing 8 individuals per day to support vital blood donation programs.
- Leveraged exceptional communication and sales skills to educate potential donors about the critical importance of blood donation, effectively conveying its potential to save lives.
- Consistently exceeded expectations by surpassing the daily signing target, showcasing a high level of dedication, persuasion, and tenacity.
- Cultivated and nurtured strong relationships with donors, resulting in notable increases in donor retention rates.
- Collaborated seamlessly with fellow team members and management to refine sales strategies, contributing valuable insights and sharing successful techniques.
- Demonstrated impeccable organizational skills by efficiently managing a high volume of donor interactions through meticulous record-keeping using CRM software.
Education
Bachelor of Science - Human Kinetics
University of Windsor
Windsor, ON04.2021
Skills
- Sales and Business Development
- Customer Engagement
- Retail and Brand Ambassador
- CRM and Data Management
- Communication
- Goal Achievement
- Time Management
- Relationship Building
- Problem Solving
- Adaptability
- Personal Initiative
- Professionalism
Certification
Canfitpro Personal Training Certificate
Timeline
Business Development Representative /Retail Brand Ambassador
Simply Green Home Services Inc
11.2021 - 03.2022
Customer Service/Sales Representative (contract)
Objecto Roadshow At Powerhouse Retail Services
10.2019 - 11.2019
Sales Representative (contract Based)
PC Financial Group At Knewsales
08.2017 - 03.2018
Fundraising Sales Specialist (contract Based)
Canadian Blood Services At Up-fundraising
07.2017 - 09.2017
Bachelor of Science - Human Kinetics
University of Windsor
Canfitpro Personal Training Certificate
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