Aya Keshk
Mississauga,ON
Summary
Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. T Dedicated individual with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
9
9
years of professional experience
Work History
Senior Waitress
Masrawy
11.2020 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Managed food resources, memorized orders, and coordinated customer service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Supported needs of 15 person wait staff who attended to specific needs of countless customers daily for egyptian restaurant with social relevancy and intentionality
Administrative Assistant
Strategic Financial Services
12.2019 - 10.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed strategies to streamline and improve office procedures.
Bridal Consultant
Bed Bath & Beyond
10.2018 - 12.2019
- Met with potentials clients and gave quotes on services and general wedding costs.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Set up registry for brides-to-be.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collaborated with managers to identify and address employee relations issues.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Store Manager
Dunk N Dip
03.2018 - 11.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new menu and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Customer Service Supervisor
Adonis
10.2015 - 10.2018
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Created, prepared, and delivered reports to various departments.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Key Holder
Fruits And Passions
06.2014 - 05.2015
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Managed customer needs and delegated tasks to employees for optimal coverage.
Education
BBA - Business Administration (accounting)
Sheridan College Institute of Technology And Advanced Learning
Mississauga06.2023
High School Diploma -
John Fraser Secondary School
Mississauga, ON06.2016
Skills
- Standards Compliance
- Conflict Management
- Quality Control Guidelines
- Hospitality Management
- Guest Relations
- Handling Complaints
- Inside Sales
- Customer Service Management
- Speech Clarity
- Bank Deposits
- Project Planning
- Travel Administration
- Records Management
Timeline
Senior Waitress
Masrawy
11.2020 - Current
Administrative Assistant
Strategic Financial Services
12.2019 - 10.2020
Bridal Consultant
Bed Bath & Beyond
10.2018 - 12.2019
Store Manager
Dunk N Dip
03.2018 - 11.2019
Customer Service Supervisor
Adonis
10.2015 - 10.2018
Key Holder
Fruits And Passions
06.2014 - 05.2015
BBA - Business Administration (accounting)
Sheridan College Institute of Technology And Advanced Learning
High School Diploma -
John Fraser Secondary School
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