Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aya Katagiri

Mississauga,Canada

Summary

Detail-oriented and organized individual with a background in psychology and proven experience in customer service. Eager to continue utilizing my strong work ethic and exceptional customer engagement skills in various industries.

Overview

7
7
years of professional experience

Work History

Sales Associate

Vessi-Square One
10.2023 - Current
  • Consistently provided a seamless and memorable, in-store experience for Vessi customers
  • Aided the store by consistently maintaining sales and ensuring a high level of customer satisfaction by exhibiting a superior level of product knowledge and customer service
  • Perform day-to-day store operations such as opening and closing procedures, POS/cash handling, fitting, merchandising and receiving and processing stock
  • Meticulously maintained a clean and organized store appearance ie
  • Cleaning and drying footwear and maintaining water installations and fixtures

Sales Associate

H&M Clothing
10.2021 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Barista- Part Time

Starbucks
01.2021 - 09.2021
  • Delivered exceptional service while consistently preparing beverages.
  • Managed cash transactions and upheld store cleanliness standards at all times
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Receptionist Administrator

Holiday Inn
04.2018 - 02.2019
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.

Education

Bachelor of Science - Psychology

Hokusei Gakuen University
01.2018

English Language Program -

English School of Canada
Toronto, ON
01.2018

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Goal oriented

Languages

Japanese
Native or Bilingual
English
Professional Working

Timeline

Sales Associate

Vessi-Square One
10.2023 - Current

Sales Associate

H&M Clothing
10.2021 - 01.2023

Barista- Part Time

Starbucks
01.2021 - 09.2021

Receptionist Administrator

Holiday Inn
04.2018 - 02.2019

English Language Program -

English School of Canada

Bachelor of Science - Psychology

Hokusei Gakuen University

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Aya Katagiri