Aya Katagiri
Mississauga,Canada
Summary
Detail-oriented and organized individual with a background in psychology and proven experience in customer service. Eager to continue utilizing my strong work ethic and exceptional customer engagement skills in various industries.
Overview
7
7
years of professional experience
Work History
Sales Associate
Vessi-Square One
10.2023 - Current
- Consistently provided a seamless and memorable, in-store experience for Vessi customers
- Aided the store by consistently maintaining sales and ensuring a high level of customer satisfaction by exhibiting a superior level of product knowledge and customer service
- Perform day-to-day store operations such as opening and closing procedures, POS/cash handling, fitting, merchandising and receiving and processing stock
- Meticulously maintained a clean and organized store appearance ie
- Cleaning and drying footwear and maintaining water installations and fixtures
Sales Associate
H&M Clothing
10.2021 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Barista- Part Time
Starbucks
01.2021 - 09.2021
- Delivered exceptional service while consistently preparing beverages.
- Managed cash transactions and upheld store cleanliness standards at all times
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Receptionist Administrator
Holiday Inn
04.2018 - 02.2019
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Education
Bachelor of Science - Psychology
Hokusei Gakuen University
01.2018
English Language Program -
English School of Canada
Toronto, ON01.2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Goal oriented
Languages
Japanese
Native or Bilingual
English
Professional Working
Timeline
Sales Associate
Vessi-Square One
10.2023 - Current
Sales Associate
H&M Clothing
10.2021 - 01.2023
Barista- Part Time
Starbucks
01.2021 - 09.2021
Receptionist Administrator
Holiday Inn
04.2018 - 02.2019
English Language Program -
English School of Canada
Bachelor of Science - Psychology
Hokusei Gakuen University
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