Aya Hickock

Evaluated current operational practices and suggested improvement strategies

Compiled training materials for employees and tracked skill development

Handle problematic customers and clients to minimize complaints while maintaining excellent service

Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance

Answer central telephone system and direct calls accordingly

Organize, maintain and update information in computer databases

Responsible for sorting, scanning, and loading packages to vehicles

Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate attention

Assisted with other duties during busy period, which led to development of additional skills and improved productivity within the warehouse

Communicated with team members and supervisors about potential hazards and other issues to resolve

Answered telephone to provide establishment information and take party reservations

Calculated charges, issued table checks and collected payments from customers

Informed guests on daily specials and menu offerings such as appetizers, entrees and desserts