Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aya Hashim

Mississauga,ON

Summary

Hardworking employee with customer service, Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Turo
09.2022 - Current
  • Responded effectively to customer questions and inquiries and provided information regarding products.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customers' complaints regarding products or services.
  • Delivered exceptional service by greeting customers, taking orders and filling each accurately
  • Informed regular customers of new products or services and price changes.
  • Delivered updated and accurate information in response to guest inquiries.
  • Reviewed daily sales transactions and analyzed for errors.
  • Understood and followed oral and written directions.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.

Edible Arrangements

Poojah
04.2022 - 08.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Made outbound calls to obtain account information.

Royal Forever

Sam Saleem
09.2020 - 01.2022
  • Maintained high feedback ratings from customers by responding quickly to questions and problems.
  • Photographed and wrote product descriptions and sales copy for items.
  • Answered email inquiries about products and merchandise.
  • Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
  • Listened to customer interests and needs and matched with suitable related products.
  • Communicated with current customers to increase overall satisfaction and improve product value.
  • Calculated total purchase amounts, taxes and shipping costs for new products.
  • Built and maintained knowledge of products, current sales pricing and manufacturer events and promotions.
  • Demonstrated exceptional customer service skills and translated complex conversations into simple solutions and sales.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Met or exceeded goals and objectives for online selling department.
  • Established credibility and created confidence quickly and easily with online sales prospects.
  • Monitored consumer traffic to build customer engagement strategies.
  • Developed online sales dashboard and reporting templates.
  • Cultivated strategic customer relationships, evaluated needs and opportunities within customer accounts and negotiated to gain sales commitments.
  • Documented account and prospect activity proficiently in computerized customer relationship management system.
  • Delivered presentations and product demonstrations of specialized offerings.

Education

Bachelor of Science - Biological Sciences, Psychology

Brock University
St. Catharines, ON
12.2024

Skills

  • Supervision & Leadership
  • Planning & Organizing
  • Problem Resolution
  • Team Management
  • Critical Thinking
  • Training & Development
  • Good Work Ethic
  • Flexible Schedule
  • Active Listening
  • Organizational Skills
  • Relationship Building
  • Customer Service
  • Friendly, Positive Attitude
  • Team Building
  • Reliable & Trustworthy
  • People Skills
  • Conflict Resolution
  • Store Maintenance
  • Customer Relationship Management (CRM)
  • Product Sales

Languages

Arabic
Native or Bilingual

Timeline

Customer Service Representative

Turo
09.2022 - Current

Edible Arrangements

Poojah
04.2022 - 08.2022

Royal Forever

Sam Saleem
09.2020 - 01.2022

Bachelor of Science - Biological Sciences, Psychology

Brock University

Similar Profiles

CREATE PROFILE
Aya Hashim