Aya Fakhrdine
Ottawa,Canada
Summary
Detail-oriented professional with experience in clinical documentation support and administrative coordination. Enhances student accessibility through clear communication and precise documentation. Fosters inclusive environments and maintains confidentiality while collaborating with multidisciplinary teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Scribe and Reader
University of Ottawa
Ottawa, Canada
09.2025 - Current
- Accurately transcribe spoken information during exams and evaluations, ensuring clarity, neutrality, and fidelity to the student's original responses.
- Read exam instructions and written content aloud to students in a clear, neutral tone to support accessibility needs.
- Supported students with documented academic accommodations through note-taking, reading, and writing assistance, ensuring confidentiality and professionalism.
- Fostered a respectful and inclusive learning environment by demonstrating empathy, patience, and strong communication skills to support students.
- Coordinated with accommodation specialists and exam proctors to uphold academic integrity and comply with university policies.
Academic Operations Clerk
University of Ottawa
Ottawa, Canada
01.2025 - Current
- During the registration period, assist students with the necessary tools for registration (UoCampus, web schedule, uoZone, course sequence).
- Greeted students, providing assistance whether or not they had appointments, to facilitate access to specialists.
- Facilitated communication with students by sending mass messages.
- Received and sorted electronic and physical correspondence, delivering to appropriate personnel to ensure efficient communication.
- Enter data into various software programs (Excel, Word, Talisma).
- Verify and update a variety of lists.
- Collaborate with the specialist in the evaluation of files and follow-ups.
- Assisted staff with data entry and document organization using university systems.
Exam Proctor
University of Ottawa
Ottawa, Canada
01.2025 - Current
- Invigilate examinations for students registered with Academic Accommodations Service for both in person and online exams.
- Uphold academic integrity throughout examination process.
- Ensured compliance with university policies and academic accommodations procedures.
- Respect individual accommodation plans and confidentiality of students.
- Developed and implemented adaptive measures to support diverse learning needs.
- Maintain a high standard of client service.
- Demonstrate empathy and compassion at all times.
- Retrieval, distribution, and collection of examinations in the exam room.
- Assisted with various administrative tasks related to examinations.
Hostess, Server
Persis Grill
Ottawa, Canada
09.2022 - 01.2024
- Provide the highest customer service.
- Serves customers food and beverages.
- Handled customer complaints and processed reservations.
- Handled incoming customer phone calls, delivering timely assistance and information.
- Trained new host staff on restaurant procedures and policies, fostering a smooth onboarding experience.
- Maintained a clean and organized dining area.
- Oversaw cash-out procedures for staff, ensuring accurate transaction verification and register balancing.
- Sort out paperwork, numerically, by date and alphabetically.
Pharmacy Assistant
Pharmacy Vita
Casablanca, Morocco
02.2021 - 07.2022
- Retrieved, counted, and prepared medications for pharmacist verification, ensuring accuracy and safety.
- Verified details on prescription labels for correctness.
- Input prescription data into the pharmacy system.
- Greeted customers promptly, gathering prescription information to ensure compliance with standards.
- Assist customers in selecting over-the-counter medications.
- Maintain patient records and ensure confidentiality.
- Sorted and filed prescription, insurance, and order paperwork efficiently.
- Monitored inventory levels, reporting shortages to the pharmacist to maintain supply continuity.
- Ordered medications and supplies according to inventory requirements.
- Ensure that safety standards and regulations are adhered to.
Sale Assistant, Assistant Manager
NGS Conseil
Casablanca, Morocco
06.2020 - 12.2020
- Focused on strategies to increase sales.
- Handled phone inquiries, enhancing customer satisfaction.
- Provide customers with thoughtful consideration and support.
- Conduct product demonstrations.
- Managing cash or credit card transactions, issuing credits and maintaining cash registers.
- Managed multiple tasks in fast-paced environment, ensuring smooth operations.
- Organized, detail-oriented, and a self-starter.
- Assisted in developing strategic plans for client projects and initiatives.
Education
Honors BSc - Biopharmaceutical Science Genomics Option
University of Ottawa
Ottawa, ON09-2022
Graduated High School -
California School
Casablanca07-2022
Skills
- Documentation accuracy
- Administrative coordination
- Confidential information handling
- Documentation management
- Administrative coordination
- Microsoft Office Suite, Google Workspace
- Teams, Canva, uoCampus, and Talisma
- Digital and data management proficiency
- Managing records
- Privacy policy compliance
- Accuracy and efficiency
- Organizational skills
- Clear communication
- Multidisciplinary teamwork
- Clinical documentation support
- Patient record management
- Patient interaction support
Volunteer Experience
- Member of the Muslim community, University of Ottawa, 2022
- Spreading Positivity Campaign, 2020
- Translator (English, French, Arabic), 2020
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Arabic
Native/ Bilingual
Certification
Le bilinguisme : au cœur de l’Université d’Ottawa
Timeline
Scribe and Reader
University of Ottawa
09.2025 - Current
Academic Operations Clerk
University of Ottawa
01.2025 - Current
Exam Proctor
University of Ottawa
01.2025 - Current
Hostess, Server
Persis Grill
09.2022 - 01.2024
Pharmacy Assistant
Pharmacy Vita
02.2021 - 07.2022
Sale Assistant, Assistant Manager
NGS Conseil
06.2020 - 12.2020
Honors BSc - Biopharmaceutical Science Genomics Option
University of Ottawa
Graduated High School -
California School