Aya Erraji

Help employees do their best work each day in order to achieve the larger goals of the organization.

● Managed 100% of employee hiring, scheduling, and training.

● Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocol.

● Reduced expenses by analyzing compensation and implementing competitive programs.

Responsible for managing 100+ customers while ensuring quality service.

● Handled 50+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.

● Received an average 85% customer satisfaction rating.

● Suggested a new tactic to persuade more customers to sign up with the company.

● Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.

● Assisted clients with product questions to facilitate online ordering process.