Aya El-Labban
Toronto,ON
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments, with desire to take on new challenges. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Employment and Social Development Canada
07.2024 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Completed forms, reports, logs, and records to handle all documentation
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Receptionist/Lead CSR
Affordable Comfort Heating & Cooling
05.2023 - 10.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems in a timely manner, with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Responsible for generating invoices and collecting payment
- Responded to customer requests for products, services, and company information.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Front Desk Receptionist
LA Fitness
09.2022 - 04.2023
- Welcomed members at the front desk and engaged in friendly conversations while conducting check-in process.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Explained policies and procedures to visitors.
Social Media Director/Membership Counselor
LA Fitness
05.2022 - 08.2022
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
- Put through memberships, contracts and agreements
- Interact with members daily to promote and film content for Social Media
- Engaging in external marketing in public areas to promote the company
- Developed and implemented a comprehensive social media strategy to increase brand awareness and online traffic to increase potential leads
- Monitored online conversations and engagement on social media accounts by responding promptly to user comments and messages
Customer Service Supervisor
Leon's Furniture
03.2020 - 04.2022
- Assisted customers with product inquiries and resolving complaints promptly and professionally, in accordance with company standards and regulations.
- Maintained accurate records of customer interactions for future reference.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Answered phone calls/emails and responded to questions and concerns.
- Trained staff to meet company objectives.
- Evaluated and authenticated returns, exchanges and voids.
- Completed the required daily opening and closing reports
- Performed receipt/cash balancing
- Guided employees in handling difficult or complex problems.
Education
Bachelor of Business Administration - Business Administration
The Schulich School of Business - York University
04.2025
Skills
- Conflict Resolution
- Professional and Courteous Demeanor
- Report Preparation
- Microsoft Suites and Sharepoint
- Data Entry
- Computer Proficiency
- Customer and Client Relations
- Data Collection and Organization
- Administrative Support
- Leadership
- Prioritization
- Office Administration
Accomplishments
- Completed University on Dean's List
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Administrative Assistant
Employment and Social Development Canada
07.2024 - Current
Receptionist/Lead CSR
Affordable Comfort Heating & Cooling
05.2023 - 10.2023
Front Desk Receptionist
LA Fitness
09.2022 - 04.2023
Social Media Director/Membership Counselor
LA Fitness
05.2022 - 08.2022
Customer Service Supervisor
Leon's Furniture
03.2020 - 04.2022
Bachelor of Business Administration - Business Administration
The Schulich School of Business - York University
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