Aya Dalati
Toronto,Canada
Summary
Energetic and dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
SALES ASSOCIATE
SUNGLASS HUT
Toronto, Canada
02.2022 - 01.2023
- Provided customer service by greeting customers, responding to enquiries, and maintaining a positive and welcoming atmosphere
- Offered personalized sunglass recommendations based on customer’s visual needs
- Facilitate biweekly “visual” store theme changes
- Carried out administrative tasks such as opening and closing.
- Maintained cleanliness of store environment including floors, windows, displays.
PART TIME SALES ASSISTANT
HARVEY NICHOLS (LTDE)
Dubai, United Arab Emirates
06.2021 - 12.2021
- Took ownership of my role to support the store team to achieve goals
- Maintained a keen interest in the fashion industry and market trends
- Undertook daily tasks as required by the store management team
- After closing a sale, monitored all details including shipping, alterations, and special requests to ensure customer satisfaction
- Used my dynamic interpersonal skills and communication skills to provide the highest level of customer service
- Handled customer enquiries quickly and efficiently
- Helped build and paint a client book
- Ensured that all new clients information was captured correctly in the Point of Sale system
- Resolved client problems and complaints quickly and effectively, ensuring client satisfaction
- Kept the products neat, organized and stocked
- Assisted in the maintenance of all inventory in the stockroom and on the selling floor
- Properly executed all relevant register functions
- Participated in all relevant training and meetings as directed by store management
- Helped monitor store security through vigilant customer service and consistent application of store changing room procedures and tagging.
Internship in Human Resources
MEDTRONIC
Dubai, United Arab Emirates
05.2015 - 08.2015
- Selected potential candidates from a pool of applicants, attended job interviews coordinated by the talent acquisition specialist, helped organize all job descriptions and ensured that all jobs have a job description by using Microsoft Office and internal confidential company data
- Understood the company’s values and researched to find compatible soft-skills training companies for its employees in Turkey, Lebanon, Dubai and South African regions
- I organized a training calendar for the upcoming physical year, to insure a coordinated year of training for the trainers and the trainees
- I drafted a Learning and Development Policy for the learning and development specialist to help employees understand its policies, guidelines and processes
- Organized holiday calendars of all META regions
- Drafted an office etiquette policy.
Internship in Human Resources
Johnson and Johnson
Dubai, United Arab Emirates
06.2014 - 09.2014
- Created present organizational charts as well as foreseen charts due to business restructuring and strategy change
- Ensured all requested employees attended the required trainings
- I helped plan and organize a training for international JNJ employees
- Selected potential candidates from a pool of applicants, attended job interviews coordinated by the talent acquisition specialist, helped organize all job descriptions and ensured that all jobs have a job description by using Microsoft Office and internal confidential company data
- Understood the company’s values and researched to find compatible soft-skills training companies for its employees in Turkey, Lebanon, Dubai and South African regions
- I organized a training calendar for the upcoming physical year, to insure a coordinated year of training for the trainers and the trainees
- I drafted a Learning and Development Policy for the learning and development specialist to help employees understand its policies, guidelines and processes
- Organized holiday calendars of all META regions
- Drafted an office etiquette policy.
Internship in Human Resources
General Electric Healthcare
Dubai, United Arab Emirates
06.2013 - 08.2013
- Assisted in the creation of an online portal to guide all healthcare employees in the Middle East & Pakistan regions in HR-related information
- Managed to summarize and create quick and easy-to-read GEHC policies and processes for all Middle East and Pakistan regions
- Worked with HR branding and communication across the region and demonstrated my social and creativity skills
- I attended Global Virtual HR meetings.
Customer service representative
Virgin Megastore
Dubai, United Arab Emirates
09.2011 - 01.2012
- Greeted and maintained storefront
- Responsible for product replenishment daily
- Answered customer’s questions about products and other services.
Education
VOCAL PERFORMANCE DIPLOMA -
METALWORKS INSTITUTE OF MUSIC
05.2021
BACHELOR OF ADMINISTRATIVE STUDIES SPECIALIZED HONORS IN HUMAN RESOURCES -
YORK UNIVERSITY
06.2020
HIGH SCHOOL FRENCH BACCALAUREATE SCIENTIFIC STREAM -
LYCEE FRANCAIS INTERNATIONALE GEORGE POMPIDOU
01.2012
Skills
- Customer Needs Assessment
- Order Processing
- Relationship Building
- Fitting Room Maintenance
- Guest Relations
- Reliable and Punctual
- Excellent Communication Skills
- Teamwork and Collaboration
- Sales Goals Attainment
- Money Handling
- Flexible Schedule
- Outgoing Personality
- Goal-Oriented
- Relationship Selling
- Product Recommendations
- Client Service
- POS System Operation
- Store Opening and Closing
- Energetic Self-Starter
- Exceeds Sales Goals
- Exceptional Customer Service
- Multi-Tasking Strength
- Conflict Resolution
- Listening Skills
- Policy and Procedure Adherence
- Positive and Professional
Languages
- English
- French
- Arabic
- Spanish
Volunteer Experience
- 2014, PCRF, Jerash, Jordan, Traveled to help a school funded by PCRF located in a refugee camp in Jerash, Jordan. We donated clothes, toys and books, created a new classroom, got involved with the teachers and special needs children, enhanced the facilities that the children and families use on a daily basis to make this community an exciting place for recreation and learning.
- 2013, University Orientation Week, Volunteered as a frosh-boss helping in the organization of orientation week for university freshmen; and worked with different colleges in the university to create an unforgettable experience for the students.
- 2011, General Electric Volunteer Program, Dubai, Participated in General Electric’s Volunteer Program event for Dubai Autism Center.
- 2010, 2011, Dubai Autism Center, Dubai, Volunteered at the Dubai Autism Center.
Hobbies and Interests
Megastore
- Tae Kwon Do (martial arts)
- Tennis
- Horse Riding
- Attended international activity and leadership camps
- Travelling
- Student Life
References
References available upon request.
Timeline
SALES ASSOCIATE
SUNGLASS HUT
02.2022 - 01.2023
PART TIME SALES ASSISTANT
HARVEY NICHOLS (LTDE)
06.2021 - 12.2021
Internship in Human Resources
MEDTRONIC
05.2015 - 08.2015
Internship in Human Resources
Johnson and Johnson
06.2014 - 09.2014
Internship in Human Resources
General Electric Healthcare
06.2013 - 08.2013
Customer service representative
Virgin Megastore
09.2011 - 01.2012
VOCAL PERFORMANCE DIPLOMA -
METALWORKS INSTITUTE OF MUSIC
BACHELOR OF ADMINISTRATIVE STUDIES SPECIALIZED HONORS IN HUMAN RESOURCES -
YORK UNIVERSITY
HIGH SCHOOL FRENCH BACCALAUREATE SCIENTIFIC STREAM -
LYCEE FRANCAIS INTERNATIONALE GEORGE POMPIDOU
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