Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ayah Al-Sultan

Edmonton,AB

Overview

6
6
years of professional experience

Work History

Sales Associate

Romani Leather
10.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.

Customer Service Representative

Xplore Enterprise
09.2021 - 10.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Maintained and managed customer files and databases.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Approved and terminated customer contracts upon request.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Sought ways to improve processes and services provided.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Managed timely and effective replacement of damaged or missing products.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Multitasked through dealing with customers and documenting their needs and issues at the same time.

Store Associate

Winners & HomeSense
06.2017 - 07.2018
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Bachelor of Arts - History

Brock University
St. Catharines, ON
05.2022

Skills

  • Sales Training
  • Verbal Communication
  • Multitasking Strengths
  • Product and Service Sales
  • Time Management
  • Meeting Deadlines
  • Conflict Resolution
  • Excellent People Skills
  • Stocking and Replenishing
  • Cash Register Operation
  • Teamwork and Collaboration

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Sales Associate

Romani Leather
10.2022 - Current

Customer Service Representative

Xplore Enterprise
09.2021 - 10.2022

Store Associate

Winners & HomeSense
06.2017 - 07.2018

Bachelor of Arts - History

Brock University

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Ayah Al-Sultan