Axel Miguel Montoya erazo - Server - Habana To Go

Summary

Dedicated and service-driven hospitality professional with over 10 years of experience delivering exceptional guest experiences in fast-paced, high-end restaurant environments. Recognized for outstanding communication skills, a strong work ethic, and a solution-focused mindset. Skilled in fine dining service standards, food and beverage knowledge, expo leadership, and team collaboration. Trusted by management to train new staff, lead during peak hours, and consistently uphold the highest standards of service and professionalism. Passionate about creating memorable dining experiences and contributing to a positive, team-oriented culture.

Overview

4

years of professional experience

Work History

Server

Habana To Go

Irvine

11.2021 - Current

Provide exceptional service in a high-volume, upscale Latin American restaurant renowned for its fine dining experience, premium cocktails, and vibrant atmosphere. Recognized for professionalism, attention to detail, and a proactive approach to hospitality.
• Deliver outstanding guest experiences through attentive, knowledgeable, and personalized service in a fast-paced, full-service environment.
• Maintain expert-level familiarity with food, wine, and cocktail menus, confidently guiding guests through selections and upselling with integrity.
• Collaborate closely with kitchen, bar, and management teams to ensure smooth and accurate communication, efficient order timing, and consistent service standards.
• Lead expo shifts, overseeing food presentation, order accuracy, and proper pacing between courses to uphold the restaurant’s high service standards.
• Anticipate guest needs, handle special requests with professionalism, and resolve issues promptly to ensure total guest satisfaction.
• Support operational excellence through opening/closing duties, side work, and adherence to health and sanitation protocols.
• Train and mentor new servers, demonstrating service expectations, menu knowledge, and teamwork values.
• Recognized by management for reliability, consistency, and the ability to remain composed under pressure during peak service hours.
• Build rapport with regular guests and contribute to high retention through warm, engaging hospitality.

Server

Hector on the cicle

Orange

06.2021 - 09.2023

• Delivered exceptional table service in a fast-paced, high-traffic restaurant known for its vibrant atmosphere and loyal customer base.
• Managed multiple tables with efficiency and attention to detail, ensuring all guests received prompt, friendly, and professional service.
• Provided expert knowledge of the menu, made personalized recommendations, and upsold food and beverage items to maximize guest satisfaction and revenue.
• Collaborated with kitchen and bar staff to ensure seamless order execution, accurate timing, and perfect presentation.
• Handled guest concerns with patience and professionalism, resolving issues quickly to maintain a positive dining experience.
• Supported front-of-house operations by assisting with food running, expo duties, and maintaining a clean, organized service area.
• Demonstrated leadership during busy shifts by helping newer staff members and contributing to a team-first environment.

Education

High School Diploma -

Trinton

San Clemente, CA

06-2016

Skills

Luxury guest service excellence: proven ability to deliver polished, attentive service that exceeds expectations in high-end dining environments fine dining etiquette and service standards: skilled in formal table settings, multi-course service, and providing elegant guest interactions
Menu Knowledge & Upselling Expertise: In-depth understanding of food, wine, and beverage pairings; confidently drives sales through thoughtful recommendations
Expo and service coordination: Experienced in managing food running and expo responsibilities, ensuring accurate order delivery, and proper pacing of service
Conflict resolution and guest recovery: calm, professional, and effective in resolving guest concerns and turning challenges into positive experiences
Multitasking in High-Volume Settings: Maintains speed, precision, and grace under pressure while managing multiple tables and responsibilities
Team leadership and training support: trusted by management to assist with onboarding new staff and promote a collaborative service culture POS and order management systems: proficient in modern point-of-sale systems, accurate in order entry, payment handling, and table management
Cleanliness & Operational Excellence: Maintains a high standard of cleanliness and professionalism, upholding health codes and brand image
Professional Communication: Courteous, clear, and confident in guest and team interactions; contributes to a positive dining atmosphere

Custom

• Bilingual in English and Spanish – Able to communicate effectively with a diverse guest base and team.
• Perfect Attendance & Punctuality – Consistently reliable, on time, and ready to contribute at every shift.
• Trusted by Management – Frequently selected to train new hires and lead high-volume shifts.
• Guest-Focused Mindset – Known for building strong rapport with regulars and creating repeat business through top-tier service.
• Strong References Available – Professional references from past supervisors and coworkers available upon request.
• Flexible & Adaptable – Comfortable working in a variety of service roles, schedules, and team dynamics.
• Committed to Growth – Passionate about continuous learning and growing within the hospitality industry.

Timeline

Server

Habana To Go

11.2021 - Current

Server

Hector on the cicle

06.2021 - 09.2023

High School Diploma -

Trinton