Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Axelle Abad

Toronto,ON

Summary

Hospitality professional with experience in customer service, reservations, and guest support. Skilled at answering questions, giving recommendations, and managing bookings to create positive guest experiences. Able to stay calm under pressure, solve problems quickly, and keep operations running smoothly. Recognized for clear communication, reliability, and a friendly attitude that makes guests feel welcome.

Overview

3
3
years of professional experience

Work History

Hostess

Yokai Izakaya
Toronto, ON
09.2024 - 07.2025
  • Welcomed guests and ensured smooth seating arrangements.
  • Managed reservations and organized seating charts efficiently.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
  • Handled guest feedback with professionalism and courtesy throughout service shifts.
  • Managed the reservation system to optimize guest flow during peak hours.

Produce Clerk

City Market
Toronto , ON
07.2022 - 06.2025
  • Supplied detailed information regarding products, promotions, and store policies to callers and in-person guests.
  • Delivered support to every customer, ensuring a welcoming and efficient experience during each interaction.
  • Responded to telephone inquiries regarding inventory and product availability.
  • Checked prices and located products for customers.
  • Maintained cleanliness and organization of the produce department.
  • Monitored inventory levels and communicated restock needs to management.

Education

High School Diploma -

Lawrence Park Collegiate Institute
Toronto

Skills

  • Customer relationship building
  • Inquiry resolution and conflict management
  • Persuasive and effective communicator
  • Feedback management and call handling
  • Extensive product knowledge
  • Inventory control and tracking

Languages

English
Native/ Bilingual
French
Limited

References

References available upon request.

Timeline

Hostess

Yokai Izakaya
09.2024 - 07.2025

Produce Clerk

City Market
07.2022 - 06.2025

High School Diploma -

Lawrence Park Collegiate Institute

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Axelle Abad