Axel Solano
Barrie,ON
Summary
Dynamic professional with a proven track record at Trim Depot, enhancing client satisfaction and fostering strong relationships. Expert in CRM software and negotiation, I excel in customer retention and revenue growth. Achieved significant project success through effective communication and problem-solving skills, ensuring high levels of customer loyalty and satisfaction.
Overview
7
7
years of professional experience
Work History
Client Success Associate
Trim Depot
09.2023 - 10.2024
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Served as the primary point of contact for assigned clients, coordinating resources from various departments to meet their specific needs.
- Acted as a liaison between clients and internal teams, effectively communicating client needs to ensure timely and successful delivery of projects.
- Fielded incoming phone calls to support line, solving problems in real-time or escalating call to appropriate team member.
- Managed a portfolio of key accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
- Responded to individual client support issues via phone, email and chat.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Operations Coordinator
Biiibo Inc
12.2021 - 09.2023
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Streamlined operations by implementing efficient processes and procedures.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
Sales Associate
Home Depot
10.2017 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Fulfillment Coordinator
TOOLBX
07.2019 - 03.2020
- Trained new employees on fulfillment processes and procedures, fostering a knowledgeable workforce prepared to meet company goals.
- Coordinated with sales and customer service teams to address any order discrepancies or issues promptly, resulting in improved customer satisfaction.
- Developed strong relationships with vendors and suppliers, negotiating better pricing and delivery terms for the company.
- Streamlined communication between departments by creating standardized templates for reporting updates on order status changes or delays.
Education
No Degree - Multimedia Design And Development
Humber College
Toronto, ON06.2020
High School Diploma -
Monsignor Percy Johnson Catholic High School
Toronto, ON06.2017
Skills
- Client Education
- Negotiation
- Feedback collection
- CRM software proficiency
- Customer Service
- Customer Retention
- Customer Account Management
- Revenue Growth
- ERP Software
- Recordkeeping
- Upselling
- Sales closing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Client Success Associate
Trim Depot
09.2023 - 10.2024
Operations Coordinator
Biiibo Inc
12.2021 - 09.2023
Fulfillment Coordinator
TOOLBX
07.2019 - 03.2020
Sales Associate
Home Depot
10.2017 - 06.2020
No Degree - Multimedia Design And Development
Humber College
High School Diploma -
Monsignor Percy Johnson Catholic High School
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