Summary
Overview
Work History
Education
Skills
Timeline
Generic

Axel Ramirez

San Diego

Summary

Knowledgeable and dedicated customer service with extensive knowledge in taxes and customer service industry. experience in Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Fluent in English and Spanish with solution-oriented approach

Overview

5
5
years of professional experience

Work History

Busser

Seven Mile Casino
01.2024 - Current
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Assisted with bussing tables and cleaning up spills.
  • Assisted wait staff with timely food delivery and guest requests.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.

Shift Leader

Rubios Costal Grill
04.2022 - 12.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Team Member

Gap Outlet
10.2021 - 02.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Front Desk Receptionist

Tere Teran Tax Service
02.2021 - 10.2021
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Tracked important information in Software spreadsheets and ran reports or generated graphs using data.

Front Desk Receptionist

Orange Tax Firm
08.2019 - 01.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Education

Bachelor Of Business - Accounting

Southwestern College
Chula Vista, CA

Skills

  • Customer service and engagement
  • Microsoft office suite expertise
  • Problem solving skillls
  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Building customer trust and loyalty
  • Understanding customer needs
  • Issue and complaint resolution

Timeline

Busser

Seven Mile Casino
01.2024 - Current

Shift Leader

Rubios Costal Grill
04.2022 - 12.2023

Team Member

Gap Outlet
10.2021 - 02.2022

Front Desk Receptionist

Tere Teran Tax Service
02.2021 - 10.2021

Front Desk Receptionist

Orange Tax Firm
08.2019 - 01.2021

Bachelor Of Business - Accounting

Southwestern College

Similar Profiles

CREATE PROFILE
Axel Ramirez