Axel Lara
Gilroy
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service and employee training. Recognized for exceptional problem resolution and effective communication skills. Knowledgeable of Linux environments and troubleshooting, consistently enhancing customer satisfaction and operational efficiency. Committed to delivering results and fostering team collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ODP
Walmart
Gilroy
12.2020 - Current
- Resolved customer issues through knowledgeable and friendly service, promoting high satisfaction levels.
- Managed inventory and supplies to ensure timely availability of materials.
- Identified customer needs promptly and addressed them efficiently.
- Recognized by management for delivering exceptional customer service consistently.
- Engaged customers in conversation using effective interpersonal skills to enhance experience.
- Trained new backroom associates on inventory procedures and system operations.
- Packaged items securely to prevent damage during shipping processes.
- Assisted in unloading and stocking merchandise from delivery trucks while inspecting for defects.
Education
High School Diploma -
Gilroy Highschool
Gilroy, CA06-2020
Some College (No Degree) - Cyber Security
CET San Jose
San Jose, CASkills
- Customer service
- Employee training
- Effective communication
- Linux environments
- Understanding of Linux
- Linux
- Troubleshooting Linux OS
- Problem resolution
- Networking
- Python
- Windows operating systems
- Cisco product command line
- Experience with Palo Alto Networks Tools
Affiliations
- I spend some free time practicing and learning new skills on Websites such as TryHackMe
- I am looking up news on anything new related to my interested field
- Am always looking to improve my skill and earn new Certifications and Licenses
Certification
- Comptia Security+
- CCST
- Palo Alto Networks
Languages
English
Professional
Spanish
Professional
Timeline
ODP
Walmart
12.2020 - Current
High School Diploma -
Gilroy Highschool
Some College (No Degree) - Cyber Security
CET San Jose
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