Axel Batakela
Kanata,ON
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BPO Division of NTT,Millennium1 Solutions
03.2024 - 11.2025
- Provided exceptional customer support through effective communication and problem resolution techniques.
- Managed high-volume inbound calls, ensuring timely responses to customer inquiries and issues.
- Developed and implemented process improvements that enhanced service efficiency and customer satisfaction.
- Analyzed customer feedback to identify trends and recommend actionable solutions for improvement.
CLEANING AGENT
Le Flambeau Elementary School
06.2024 - 12.2024
- Operated cleaning equipment such as floor scrubbers, vacuum cleaners, and pressure washers safely and effectively.
- Disposed of waste materials in compliance with environmental and safety regulations.
- Maintained inventory of cleaning supplies and placed orders to ensure adequate stock levels.
- Performed thorough cleaning of classrooms, hallways, and common areas to maintain a healthy environment.
- Applied strict hygiene protocols to prevent disease spread within the school.
HOTEL MANAGER
MALEBO-HOTEL
01.2018 - 01.2022
- Trained new employees on work procedures
- Supervised teams to optimize productivity and maintain employee morale.
- Developed and enforced strict cleanliness and sanitation standards throughout the hotel to ensure guest satisfaction.
- Managed supplier relationships and procurement of cleaning and hygiene products to maintain quality and cost control.
- Handled customer feedback related to cleanliness and quickly resolved issues to maintain reputation.
MAINTENANCE TECHNICIAN
SNEL
03.2014 - 06.2017
- Performed preventive and corrective maintenance on equipment to ensure proper functioning.
- Prepared necessary tools and materials for maintenance and repair tasks.
- Conducted routine upkeep and troubleshooting of equipment at client sites, adhering to company standards.
- Managed order preparations accurately and swiftly according to delivery instructions.
- Organized storage spaces to facilitate quick access during order preparation.
Customer Service Representative
United Nations Mission
01.2004 - 01.2006
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
HIGH SCHOOL DIPLOMA - INDUSTRIAL ELECTRICITY
ITI Gombe
Kinshasa06.2000
MANAGEMENT - INFORMATICS
National Pedagogical University
01.2012
POLYTECHNIC AND ENGINEERING - FACULTY OF SCIENCE AND MATHEMATICS
University of Kinshasa
01.2009
Skills
- Time Management
- Critical thinking
- Data entry
- Active listening
- Adaptability
- Organizational Skills
- Microsoft Excel
- Conflict resolution
- Team Leadership
- Customer service
- Logistics Management
- Call center experience
- Computer proficiency
Languages
English
Professional Working
French
Native or Bilingual
Certification
FAST-FOOD KITCHEN MACHINE MAINTENANCE Apr 2023
Personal Information
Title: Cleaner
Interests
- Traveling
- Music
- Photography
- Sports
Timeline
CLEANING AGENT
Le Flambeau Elementary School
06.2024 - 12.2024
Customer Service Representative
BPO Division of NTT,Millennium1 Solutions
03.2024 - 11.2025
HOTEL MANAGER
MALEBO-HOTEL
01.2018 - 01.2022
MAINTENANCE TECHNICIAN
SNEL
03.2014 - 06.2017
Customer Service Representative
United Nations Mission
01.2004 - 01.2006
MANAGEMENT - INFORMATICS
National Pedagogical University
POLYTECHNIC AND ENGINEERING - FACULTY OF SCIENCE AND MATHEMATICS
University of Kinshasa
HIGH SCHOOL DIPLOMA - INDUSTRIAL ELECTRICITY
ITI Gombe