Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Axcelle Mukiza

Ottawa,Ontario

Summary

Dynamic entrepreneur and Master Stylist at The Size, adept in store operations and relationship building. Spearheaded marketing strategies boosting sales significantly. Excelled in financial planning and customer relations, fostering a loyal clientele. Proven leadership in staff hiring and social media marketing, enhancing brand visibility and operational efficiency.

Reliable and customer-focused individual with positive, upbeat attitude and strong commitment to excellence. Possesses deep understanding of inventory management and retail operations, with proficient skills in sales strategies and customer service. Dedicated to driving sales growth and ensuring seamless shopping experience for customers.

Overview

7
7
years of professional experience

Work History

Fashion Store Owner /Master Stylist

The Size
08.2017 - 11.2019
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
  • Interacted well with customers to build connections and nurture relationships.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.

Bistro Owner

Delish
04.2017 - 11.2019
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and motivated employees to perform daily business functions.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Waitress

Panorama Hotel
08.2015 - 03.2017
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.

Waitresse

Serena Hotel
10.2012 - 07.2015
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

GED -

Ottawa-Carleton District School Board
Ottawa, ON
10-2022

GED -

WDA RWANDA
Kigali , Rwanda
11-2012

Skills

  • Store operations
  • Business networking
  • Store maintenance
  • Financial planning
  • Employee scheduling
  • Promotional planning
  • Social media marketing
  • Relationship building
  • Customer relations

Customer service

Strong multitasking

Cleanliness

Attention to detail

Decision-making

Safe food handling

Hospitality service expertise

Menu recommendations

Food running

Table setting

Service prioritization

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Fashion Store Owner /Master Stylist

The Size
08.2017 - 11.2019

Bistro Owner

Delish
04.2017 - 11.2019

Waitress

Panorama Hotel
08.2015 - 03.2017

Waitresse

Serena Hotel
10.2012 - 07.2015

GED -

Ottawa-Carleton District School Board

GED -

WDA RWANDA

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Axcelle Mukiza