Awuraama Abrafi Fianko
P.O Box 17089 ,Accra North
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Church Worker
Hallowed Charter Worldwide
2023.09 - Current
- Directs the church's maintenance program, develops policies, assists building committees, coordinates classroom assignments, evaluates insurance needs, oversees energy management, supervises office operations, maintains computer backups, facilitates staff training, administers office budget, takes meeting minutes, and organizes volunteer help.
- Facilitated regular Bible study groups where participants discussed scripture passages as well as personal experiences and insights on their faith journey.
- Collaborated with fellow staff members to develop strategic plans for church growth and community outreach initiatives.
- Organized annual retreats for church leadership and congregation members, creating opportunities for spiritual growth through reflection, meditation, and fellowship.
- Provided leadership training opportunities for volunteers interested in taking on greater responsibilities within their respective ministries.
- Managed the planning and execution of special church functions, resulting in successful events that fostered a sense of unity among the congregation.
- Provided support to families in crisis by organizing meal trains, childcare assistance, or other resources during challenging times.
- Coordinated fundraising campaigns to support various missions or capital improvement projects for the church''s continued growth.
- Provided pastoral care to congregants in need, offering guidance, support, and counseling during difficult times.
- Organized mission trips and service projects for youth groups, fostering a spirit of giving back through faith-based action.
- Built strong partnerships with local organizations to create collaborative outreach efforts that positively impacted both the church''s reputation in the community.
- Implemented a successful visitor follow-up program, connecting with newcomers and encouraging them to become active participants in the life of the church community.
- Implemented comprehensive communication strategies using social media platforms, newsletters, and website updates to keep members informed about upcoming events and pertinent information about the church community.
- Streamlined administrative processes within the church office, improving efficiency and reducing overall operational costs.
- Oversaw the maintenance of church facilities, coordinating repairs and updates as necessary to provide a welcoming environment for all who entered.
- Recruited guest speakers from diverse backgrounds to share their experiences and insights with the congregation during special events or sermon series.
- Increased volunteer participation for church events by creating targeted recruitment strategies and maintaining strong relationships with community members.
- Enhanced congregation engagement by developing and implementing innovative spiritual programs and activities.
- Established mentorship programs that connected experienced church members with new attendees, fostering strong relationships within the congregation.
- Led weekly worship services, incorporating inspiring sermons, music selections, and prayer opportunities that encouraged spiritual growth.
- Developed and managed budgets for various ministries within the church, ensuring responsible use of funds for maximum impact on congregational needs.
Anti-Money Laundering Analyst, Vodafone Cash Business
Vodafone Ghana
2018.02 - 2023.07
- Proactive monitoring of transactions, daily watch-list screening, reporting, driving customer value, answering enquiries, resolving complaints, and upselling Vodafone Cash offerings.
- Collaborated effectively with cross-functional teams to ensure seamless coordination and communication during AML investigations.
- Played an instrumental role in identifying complex fraud schemes through meticulous analysis of client behavior patterns and transaction history.
- Conducted comprehensive research on clients'' financial activities to identify high-risk accounts requiring enhanced due diligence.
- Optimized AML systems by participating in the selection and implementation of new software solutions to enhance investigative capabilities.
- Contributed to successful regulatory audits by diligently maintaining up-to-date documentation on all investigative findings and actions taken.
- Promoted a strong compliance culture within the organization by actively participating in internal committees and working groups focused on AML-related initiatives.
- Efficiently prioritized caseloads based on risk levels while adhering to tight deadlines for investigation completion and SAR filing requirements.
- Mitigated financial risks, performing periodic reviews of existing clients'' profiles to validate their continued compliance with established policies.
- Ensured prompt resolution of cases involving potential money laundering or terrorist financing activities, liaising with law enforcement agencies as needed.
- Developed comprehensive risk profiles for clients, evaluating factors such as source of funds, country risk, and business activities to determine appropriate monitoring levels.
- Strengthened AML controls by analyzing transactional data for patterns indicative of money laundering or terrorist financing.
- Provided ongoing training to team members, fostering a culture of continuous learning and awareness of evolving AML trends and regulations.
- Delivered measurable improvements in compliance standards by regularly reviewing and updating existing policies and procedures in response to evolving regulatory requirements.
Quality Assurance Analyst
Millicom Ghana Limited (TIGO)
2017.07 - 2018.01
- Assisted in test planning, documented issues, reviewed product documentation, conducted root-cause analysis, worked with development teams, and responded to customer complaints.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Reduced number of customer-reported issues by establishing preemptive testing strategy that targeted common failure points.
- Streamlined communication between QA and development teams, expediting bug fixes and feature enhancements.
- Increased stakeholder confidence by presenting detailed QA reports and insights during project review meetings.
- Optimized user experience by conducting usability tests and providing actionable feedback to development team.
Front Desk Executive (Head Office)
Millicom Ghana Limited (TIGO)
2016.08 - 2017.06
- Managed visitor sign register, anticipated customer needs, assisted in preregistration, and upsold TIGO products.
- Handled confidential information securely by adhering to data privacy regulations and company protocols.
- Assisted guests with reservation modifications, cancellations, and special requests.
- Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Conducted regular inventory audits of office supplies, maintaining stock levels as needed.
- Contributed to a positive work environment by effectively communicating with team members across departments.
- Supported the training of new front desk staff members, sharing best practices for excellent service delivery.
- Provided prompt resolution to guest issues, ensuring positive experiences and repeat business.
- Participated in weekly team meetings to discuss performance metrics, addressing areas of improvement together as a team.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Maintained an organized workspace to optimize productivity and improve overall guest experience.
Customer Service Representative
National Service Personnel
2015.08 - 2016.08
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Bachelor of Education - Clothing And Textile
University of Cape Coast
05.2015
IT Proficiency Course - IT Proficiency Course
IPMC
06.2010
High School Diploma -
Ola Girls Senior Secondary School
Cape Coast06.2009
Skills
- Financial Stewardship
- Pastoral Care
- Discipleship training
- Biblical Knowledge
- Grief support
- Worship Leading
- Prayer leadership
- Youth ministry
- Family ministry
- Multicultural Sensitivity
- Creative Arts
- Children's ministry
- Audio engineering
- Facility Management
- Addiction Recovery
- Interfaith dialogue
- Senior Adult Ministry
- Outreach Programs
- Special Needs Ministry
- Refugee Assistance
- Music ministry
- Homeless ministry
- Prison ministry
- Strong Organization
- Calendar Management
- Travel Arrangements
- Meeting facilitation
- Report Preparation
- Document Control
- Fundraising Support
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
Professional Development
- High Performance Leadership
- Stakeholder Management
- Communicating with Confidence
- Brand Valuation
- Analysis and Evaluation
- Investigative and Reporting
- Social Perceptiveness
- Microsoft Office Suite
- Communication & Presentation
Languageandcomputerskills
- Good working knowledge of English
- Microsoft Office Suite
Hobbies and Interests
- Travelling
- Cooking
References
Shall be made Available on Request
Languages
English
Full Professional
Timeline
Church Worker
Hallowed Charter Worldwide
2023.09 - Current
Anti-Money Laundering Analyst, Vodafone Cash Business
Vodafone Ghana
2018.02 - 2023.07
Quality Assurance Analyst
Millicom Ghana Limited (TIGO)
2017.07 - 2018.01
Front Desk Executive (Head Office)
Millicom Ghana Limited (TIGO)
2016.08 - 2017.06
Customer Service Representative
National Service Personnel
2015.08 - 2016.08
Bachelor of Education - Clothing And Textile
University of Cape Coast
IT Proficiency Course - IT Proficiency Course
IPMC
High School Diploma -
Ola Girls Senior Secondary School
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