Summary
Overview
Work History
Education
Skills
Timeline
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AWOM CHIEMELA

Toronto

Summary

PROFILE SUMMARY

A Dynamic, dedicated individual with 15 years of experience working with United Bank for Africa PLC, a globally recognized financial institution with vast experience in relationship management and treasury operations. I was the resident account manager for ExxonMobil employees, managing a portfolio of risk and asset liabilities of over a $100m. I also coordinated and managed a Dollar project account with inflow of $10m for Agip Oil Company. I have core strengths in credit facility management, review of banking products and services, managing old and new relationships, cash flow and liquidity management, global and local wire processing and FX risk management. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

15
15
years of professional experience

Work History

Resident Account Manager

United Bank for Africa PLC
01.2011 - 01.2023
  • Providing financial services to corporate and Retail clients.
  • Credit analysis/Risk asset services to clients
  • Investment/Fund management advice to clients.
  • Attend to client complaints/queries and provide solutions
  • Preparing Monthly Performance Report for the Unit.
  • Daily relationship calls to customers via emails and phone calls.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Addressed problems with accounting, and service delivery to maintain and enhance client satisfaction.
  • Developed and implemented strategies to increase client retention.
  • Recommended taylor made products to customers to encourage repeat purchases and foster customer loyalty.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Contributed to team objectives in fast-paced environment.
  • Met existing customers to review current services and expand sales opportunities.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Treasury Operations

United Bank for Africa PLC
01.2008 - 01.2011
  • Managed corporate loan portfolios, prepared loan documents, recorded and reconciled interest deductions, and reconciled monthly activities
  • Collaborated with groups outside of the Treasury to provide necessary cash flow forecasting data
  • Produce accurate and timely annual, quarterly, monthly & daily Cash Flow reports for the department
  • Was in charge of various daily banking activities; oversaw internal and foreign payment requests and executed bill trade request.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Ensure cash and currency risk management strategies are in compliance with internal and external regulatorsDaily, weekly, and monthly analysis of income and expenditure reports for group review.
  • Maintained and reconciled various bank accounts on a daily basis ensuring all accounts were balanced.
  • Monitored and analyzed foreign exchange results and currency risk.
  • Partnered with internal audit on all audit inquiries and assisted audit team with collections and explanation of needed materials for audit.

Education

Bachelor of Science - Agricultural Economics

Michael Okpara University of Agriculture
2000

SSCE -

West Africa Senior School Certificate
1992

Skills

  • Financial Analysis/services with excellent attention to detail and decision-making ability
  • Digital Lending expertise
  • FX risk management skills
  • Liquidity and cash management skills
  • Good Customer Service skills
  • Corporate and retail banking proficiency
  • Excellent communication and problem-solving skills
  • Marketing and selling abilities
  • Proficiency in Microsoft office application
  • Reading, Researching, and Volunteering Interest
  • Strong moral values and good work ethics
  • Credit and Risk Analysis skills
  • Outbound Telephone Marketing
  • Business Development and Planning

Timeline

Resident Account Manager

United Bank for Africa PLC
01.2011 - 01.2023

Treasury Operations

United Bank for Africa PLC
01.2008 - 01.2011

Bachelor of Science - Agricultural Economics

Michael Okpara University of Agriculture

SSCE -

West Africa Senior School Certificate

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AWOM CHIEMELA