Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Feruz Haile

Yellowknife,NT

Summary

Diligent Housekeeper and Room attendant with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment. Housekeeping professional prepared to oversee and improve cleaning operations in hospitality setting. Proven ability to enhance guest satisfaction and streamline housekeeping procedures. Known for strong team collaboration and adapting to evolving needs, with focus on cleanliness standards and effective communication. Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Adept at fostering teamwork, training staff, and maintaining seamless operations. Experienced with leading housekeeping teams to maintain cleanliness and order. Utilizes strong organizational skills and attention to detail to ensure pristine environment. Track record of effective team management and problem-solving in dynamic settings. Diligent Housekeeper &Room attendant with solid background in managing housekeeping teams and ensuring highest standards of cleanliness. Expertise includes streamlining housekeeping processes and enhancing team efficiency. Demonstrated leadership in maintaining safe and organized environment while fostering teamwork and attention to detail.

Overview

5
5
years of professional experience

Work History

Houskeeper

Asmara Palace
07.2020 - 10.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

House keeping

Washington Hotel
07.2023 - 12.2024
  • Company Overview: Washington Hotel, Addis Ababa, Ethiopia
  • Performing a variety of cleaning activities such as sweeping, mopping, dusting and polishing.
  • Ensuring all rooms are cared for and inspected according to standards
  • Protecting equipment and making sure there are no inadequacies
  • Notify superiors on any damages, deficits and disturbances
  • Deal with reasonable complaints/requests with professionalism and patience
  • Check stocking levels of all consumables and replace when appropriate
  • Adhere strictly to rules regarding health and safety and be aware of any company-related practices

Houskeeping Supervisor

Family Business
01.2025 - 05.2025
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.

Education

High School Complete
Eritrea
2016

Skills

  • Finely tuned customer service and interpersonal skills
  • Thrives in front facing roles, able to effectively represent the organization
  • Strong written and verbal communication skills
  • Good time management skills and ability to multitask
  • Excellent organizational skills and attention to detail
  • Ability to creatively solve problems
  • Proven ability to excel in a fast-paced environment
  • Well versed in crafted memorable guest service experiences

Languages

English
Full Professional
Arabic
Limited Working

Timeline

Houskeeping Supervisor

Family Business
01.2025 - 05.2025

House keeping

Washington Hotel
07.2023 - 12.2024

Houskeeper

Asmara Palace
07.2020 - 10.2023

High School Complete
Feruz Haile