Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Awele Micheal

Moncton,NB

Summary

Highly resourceful, enthusiastic, flexible, and innovative professional with over 8 years of experience. Possessing extensive knowledge in customer service, call center operations, office procedures, and administration. Quick learner always open to absorbing new ideas. Experienced in coordinating, organizing, and planning a wide range of administrative activities. Skilled communicator with excellent organizational skills and proven ability to work proactively in a complex and fast-paced office environment. Excellent team player.

Overview

9
9
years of professional experience

Work History

Contact Centre Rep

IHS
12.2022 - 03.2025
  • Proactively engage with clients in the branch and deliver a legendary experience through completing transactions, and by identifying sales and referral opportunities.
  • Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business.
  • Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.
  • Proactively take ownership of resolving and preventing client banking problems.
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions.
  • Maintain a high level of confidentiality.
  • Maintain a high level of competition and product knowledge.

Customer Service Representative

FCDA
11.2018 - 09.2022
  • Company Overview: Federal Capital Development Authority
  • Answer phone calls in person or on the phone, enquiries from customers.
  • Investigate complaints regarding the establishment’s goods, services, and policies.
  • Respond to enquiries and complaints via phone calls, emails.
  • Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.
  • Prepare product and customer reports by gathering data collected during customer interactions.
  • Resolve customers’ concerns and answer customers’ questions to your best ability.
  • Leverage critical thinking to identify customer need and proffer solution.
  • Federal Capital Development Authority

Customer Service Agent/Sale Rep

CGC Geotechnical Company
09.2016 - 10.2018
  • Investigate complaints regarding the establishment’s goods, services, and policies.
  • Promote and take customers’ orders of goods and services, receive account payments.
  • Respond to enquiries and emergencies.
  • Update accounts, initiate billing and process claim payments, and receive payment for services.
  • Promotes and take customer orders for goods or services.
  • Provide information to customers and the public concerning goods, services, schedules, rates, regulations, and policies in response to telephone and in-person enquiries.

Education

Bachelor’s Degree - B.Eng Civil Engineering

Madonna University
01.2015

Chrisfus Hillcrest Secondary School -

01.2010

Skills

  • Problem solving skills
  • Ability to work under pressure
  • Ability to work independently
  • Decision making
  • Effective collaborator
  • Digital Marketing
  • Technical skills
  • Office management skills
  • Multitasking skills
  • Good Communication skills
  • Effective listening
  • Ability to work in fast-pace environment

Accomplishments

Achieved down time in the system App with accuracy and efficiency.

Resolved product issue through consumer testing.

Supervised team of staff members.



Languages

English
Full Professional

Timeline

Contact Centre Rep

IHS
12.2022 - 03.2025

Customer Service Representative

FCDA
11.2018 - 09.2022

Customer Service Agent/Sale Rep

CGC Geotechnical Company
09.2016 - 10.2018

Chrisfus Hillcrest Secondary School -

Bachelor’s Degree - B.Eng Civil Engineering

Madonna University

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Awele Micheal