Awais Imtiaz
Toronto,ON
Summary
A determined and focused individual passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options with active listening and analytical problem-solving skills. Able to work and succeed in challenging environment. Committed to maintaining professionalism and work ethics.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
National Bank of Pakistan
05.2021 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments.
- Provided information regarding charge accounts and loyalty programs.
Customer Service Crew Member
Mcdonalds, UK
11.2016 - 06.2018
- Exhibited high energy and professionalism when dealing with customers and staff.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Monitored cash drawers in multiple order stations.
- Sought ways to improve processes and services provided.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
Education
Post-Graduate Certificate - Business Administration
York University
Toronto, ON04.2021
Ontario College Graduate Certificate - International Business Management
Fanshawe College of Applied Arts And Technology
London, ON08.2020
Bachelor of Science - Environmental And Civil Engineering
Glasgow Caledonian University
Glasgow, UK07.2018
A-Levels - High School
Beaconhouse Newlands
Lahore, Pakistan07.2014
Olevels - Junior High School
Beaconhouse School System
Sialkot, Pakistan07.2012
Skills
- Sales Expertise
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Windows
- Active Listening
- Customer Relations
- Business Development Understanding
- 3 years of customer service experience
Timeline
Customer Service Representative
National Bank of Pakistan
05.2021 - 10.2022
Customer Service Crew Member
Mcdonalds, UK
11.2016 - 06.2018
Post-Graduate Certificate - Business Administration
York University
Ontario College Graduate Certificate - International Business Management
Fanshawe College of Applied Arts And Technology
Bachelor of Science - Environmental And Civil Engineering
Glasgow Caledonian University
A-Levels - High School
Beaconhouse Newlands
Olevels - Junior High School
Beaconhouse School System
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