Summary
Overview
Work History
Education
Skills
Timeline
Generic
Awais Imtiaz

Awais Imtiaz

Toronto,ON

Summary

A determined and focused individual passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options with active listening and analytical problem-solving skills. Able to work and succeed in challenging environment. Committed to maintaining professionalism and work ethics.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

National Bank of Pakistan
05.2021 - 10.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments.
  • Provided information regarding charge accounts and loyalty programs.

Customer Service Crew Member

Mcdonalds, UK
11.2016 - 06.2018
  • Exhibited high energy and professionalism when dealing with customers and staff.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Monitored cash drawers in multiple order stations.
  • Sought ways to improve processes and services provided.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes.

Education

Post-Graduate Certificate - Business Administration

York University
Toronto, ON
04.2021

Ontario College Graduate Certificate - International Business Management

Fanshawe College of Applied Arts And Technology
London, ON
08.2020

Bachelor of Science - Environmental And Civil Engineering

Glasgow Caledonian University
Glasgow, UK
07.2018

A-Levels - High School

Beaconhouse Newlands
Lahore, Pakistan
07.2014

Olevels - Junior High School

Beaconhouse School System
Sialkot, Pakistan
07.2012

Skills

  • Sales Expertise
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Windows
  • Active Listening
  • Customer Relations
  • Business Development Understanding
  • 3 years of customer service experience

Timeline

Customer Service Representative

National Bank of Pakistan
05.2021 - 10.2022

Customer Service Crew Member

Mcdonalds, UK
11.2016 - 06.2018

Post-Graduate Certificate - Business Administration

York University

Ontario College Graduate Certificate - International Business Management

Fanshawe College of Applied Arts And Technology

Bachelor of Science - Environmental And Civil Engineering

Glasgow Caledonian University

A-Levels - High School

Beaconhouse Newlands

Olevels - Junior High School

Beaconhouse School System
Awais Imtiaz