Muhammad Awaad
Barrie,ON
Summary
Business Administration Student | Passionate about Marketing, Project Management, customer service and Seeking Opportunities in Strategic Management and sales.
Overview
3
3
years of professional experience
Work History
Wendy's Crew Member
Wendy's
03.2023 - Current
- Performed cashier duties such as taking orders, collecting payments, and providing change
- Greeted customers upon arrival, provided menus, and answered questions regarding menu items
- Organized dining room tables with condiments, napkins, and other necessities prior to seating guests
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked front counter, drive-thru and other areas.
Front Desk Agent
Comfort Inn & Suites Barrie
03.2023 - 04.2023
- Maintain cleanliness of lobby area at all times
- Managed cash drawer responsibly throughout shift
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Front Desk Agent
Horseshoe Resort
10.2022 - 03.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Scheduled reservations for groups and special events
- Provided information about hotel amenities, services, and local attractions
- Managed cash drawer responsibly throughout shift
- Generated daily reports detailing occupancy levels and revenue amounts
- Provided excellent customer service while upholding company policies
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Sales Manager
Active Apparels International Pvt Ltd
10.2021 - 09.2022
- Created and presented monthly reports to management on sales performance
- Analyzed data to identify trends in customer behaviour and develop plans accordingly
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Met with clients, delivering presentations, and educating them on product and service features and offerings.
Education
College diploma in Business Administration - Business Administration
Georgian College
Barrie, ON09.2022
Skills
- Fast learner
- Hotel experience
- Front Desk
- Sales Management
- Project Management
- Customer service (2 years)
- Cash handling (2 years)
- Customer needs assessment
- Cash drawer balancing
- Sales (2 years)
Languages
English
Full Professional
Timeline
Wendy's Crew Member
Wendy's
03.2023 - Current
Front Desk Agent
Comfort Inn & Suites Barrie
03.2023 - 04.2023
Front Desk Agent
Horseshoe Resort
10.2022 - 03.2023
Sales Manager
Active Apparels International Pvt Ltd
10.2021 - 09.2022
College diploma in Business Administration - Business Administration
Georgian College
Similar Profiles
Terrance ScottTerrance Scott
Crew Member at Wendy'sCrew Member at Wendy's
Yejide Adeniyi KosokoYejide Adeniyi Kosoko
Crew Member at Wendy'sCrew Member at Wendy's
Marquise RollinsMarquise Rollins
Team Member at Wendy'sTeam Member at Wendy's
Hannah GreenHannah Green
Crew Member at Wendy'sCrew Member at Wendy's
Heather LaflammeHeather Laflamme
Asset Coordinator at Maple Leaf Sports & EntertainmentAsset Coordinator at Maple Leaf Sports & Entertainment