Awa Diabate
Toronto
Summary
Customer service professional with over 3 years of experience in retail environments, excelling in problem-solving and customer relationship management. Fluent in French and skilled in sales, committed to fostering strong team dynamics and driving sales performance.
Overview
4
4
years of professional experience
Work History
Food Service Associate
Tim Hortons
12.2024 - Current
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Took food and beverage orders and conveyed special requests or concerns to kitchen.
Cashier
Firehouse Subs
09.2024 - 11.2024
- Efficiently processed customer orders and payments, enhancing transaction accuracy
- Prepared sandwiches with attention to detail, maintaining quality and customer satisfaction
- Collaborated with team to improve service speed, resulting in faster order fulfillment
French Tutor
Private Tutoring
02.2023 - Current
- Maintained impeccable records of tutoring appointments and student progress.
- Tutored students remotely via video chat programs as well as visiting students at home or meeting in public locations.
- Supported students with helpful study habits and exam strategies.
Beauty Advisor
Sephora
11.2021 - 01.2023
- Conducted personalized consultations, enhancing client satisfaction and loyalty
- Greeted clients warmly, ensuring a welcoming store environment
- Advised on product selection, boosting sales and customer engagement
- Demonstrated makeup techniques, improving client skills and product usage
- Delivered exceptional customer service at H&M, consistently exceeding sales targets and contributing to a positive shopping experience
Sales Associate
H&M
03.2021 - 11.2021
- Delivered exceptional customer service at H&M, consistently exceeding sales targets and contributing to a positive shopping experience
- Implemented effective visual merchandising strategies, driving product visibility and boosting sales performance in key departments
- Fostered strong team relationships, enhancing store efficiency and creating a supportive work environment for colleagues
Education
Computer Science -
College Boreal
08.2025
English - undefined
ILSC
09.2024
Skills
- Customer service
- Communication
- Time Management
- Fluent in French
- Sales
- Problem Solving
- Critical Thinking
- Customer Relationship Management
- Adaptability
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Food Service Associate
Tim Hortons
12.2024 - Current
Cashier
Firehouse Subs
09.2024 - 11.2024
French Tutor
Private Tutoring
02.2023 - Current
Beauty Advisor
Sephora
11.2021 - 01.2023
Sales Associate
H&M
03.2021 - 11.2021
English - undefined
ILSC
Computer Science -
College Boreal
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