Avtar Singh
Brampton,ON
Summary
Dynamic Sales Manager with a proven track record at Ourr Home & Appliances, excelling in sales strategy development and customer relationship management. Achieved significant growth through innovative pricing strategies and enhanced customer loyalty programs, while effectively training and mentoring junior staff to elevate performance and drive results.
Overview
10
10
years of professional experience
Work History
Sales Manager
Ourr Home & Appliances
Etob, Ontario
01.2022 - Current
- Resolved customer complaints regarding sales and service.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Collaborated with marketing team to create promotional materials for target customers.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Performed sales consultations and educated clients on products and services.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Retail Sales Supervisor
Ourr Home & Appliances
Brampton, Ontario
12.2020 - 12.2021
- Researched out-of-stock items to find additional inventory in other store locations.
- Directed and supervised staff performance.
- Enhanced customer loyalty programs, resulting in an increase in repeat customers.
- Used Point of Sale register system to complete transactions.
- Increased sales by optimizing in-store promotional strategies.
- Supervised work of cashiers, training new team members and monitoring performance.
- Prepared accurate financial reports detailing sales figures, expenses incurred by the store location .
Project Intern
Simply Retrofits
Mississauga, Ontario
09.2019 - 12.2019
- Generated reports, wrote documents and prepared presentations.
- Conducted research for assigned projects and prepared written summaries of findings.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Utilized problem solving skills to identify potential risks associated with projects and implemented strategies to mitigate them.
- Developed project plans and timelines to ensure completion of tasks on time.
Research Assistant
Central Scientific Instruments Organization
Chandigarh
05.2015 - 03.2017
- Participated in team meetings to discuss progress on ongoing projects or brainstorm ideas for future endeavors.
- Utilized knowledge of scientific principles and techniques to troubleshoot problems encountered during the course of research.
- Prepared reports, presentations, and articles using Microsoft Word and PowerPoint.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Software development with LabVIEW for hardware interface to data acquisition (DAQ 4716).
- Developed photonic crystal fiber (PCF)-based methane gas detection sensor.
- Worked on the oscilloscope, optical spectrum analyzer (AQ6370), and signal generator.
Education
Post- Graduate Diploma - Advanced Project Management
Lambton College of Applied Arts And Technology
Mississauga12-2019
Master of Technology - Electrical, Electronics And Communications Engineering
Punjabi University
Patiala05-2015
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Punjabi University
Patiala05-2011
Skills
- Customer relationship management
- Sales strategy development
- Pricing strategy
- Performance monitoring
- Stock management
- Time management
- Effective communication
- Conflict resolution
- Data analysis
- Acquire new business
- Account management
- CRM software
- Product knowledge
- Sales promotion
- Sales quota achievement
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Timeline
Sales Manager
Ourr Home & Appliances
01.2022 - Current
Retail Sales Supervisor
Ourr Home & Appliances
12.2020 - 12.2021
Project Intern
Simply Retrofits
09.2019 - 12.2019
Research Assistant
Central Scientific Instruments Organization
05.2015 - 03.2017
Post- Graduate Diploma - Advanced Project Management
Lambton College of Applied Arts And Technology
Master of Technology - Electrical, Electronics And Communications Engineering
Punjabi University
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Punjabi University
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