Avtar Singh
Thunder Bay,ON
Summary
Driven professional with a strong background in customer service and sales expertise, notably at Mr Lube. Excelled in vehicle assessment and service recommendations, consistently exceeding monthly sales targets. Demonstrated exceptional multitasking and organizational abilities, achieving high customer satisfaction and loyalty through effective problem-solving and service estimates.
Overview
2
2
years of professional experience
Work History
Service Advisor
Mr Lube
05.2023 - 04.2024
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Customer Service Representative
Circle K
01.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Diploma - General Business
Canadore College
Brampton, ON04.2024
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Service Estimates
- Service Recommendations
- Sales expertise
Languages
English
Professional Working
Punjabi
Native or Bilingual
Timeline
Service Advisor
Mr Lube
05.2023 - 04.2024
Customer Service Representative
Circle K
01.2022 - 04.2023
Diploma - General Business
Canadore College
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