Avsardeep Kaur
Brampton ,Canada
Summary
Multi-talented service manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing several years of progressive experience.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
7
7
years of professional experience
Work History
Service Manager
Chipotle Mexican
Mississauga, Ontario
06.2024 - Current
- Led the recruitment and hiring process for new service department staff.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Implemented quality control measures to uphold company standards.
Shift Manager
McDonald’s
Mississauga, ON
09.2020 - 04.2023
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Fostered positive employee relationships through communication, training and development coaching.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Banking Advisor
RBC Royal Bank
Winnipeg , Canada
05.2022 - 11.2022
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Facilitated new client onboarding process and investment account setup.
- Worked with customers to procure updated financial information on continuous basis.
- Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
- Developed and deepened relationships with new and existing clients to advance progress and improve business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
24-7 Intouch
Winnipeg, MB
11.2019 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with sales, marketing and management teams to develop solutions and accomplish.
Head Cashier
Home depot
Vancouver, BC
09.2018 - 09.2019
- Trained new team members in cash register operation, stock procedures and customer services.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Education
Bachelor Of Business Administration - Business Administration
British Columbia Institute of Technology
Burnaby, BC07.2020
Rai Trucking Dispatch Specialist Certification
Rai Dispatch Training
Brampton, ONSkills
- Inbound and Outbound Calling
- Technical Support
- POS systems expert
- Money handling abilities
- Key stakeholder relationship building
- Retail store support
- Customer service
- Client onboarding
- Financial advising
- Task delegation
- Relationship building
Timeline
Service Manager
Chipotle Mexican
06.2024 - Current
Banking Advisor
RBC Royal Bank
05.2022 - 11.2022
Shift Manager
McDonald’s
09.2020 - 04.2023
Customer Service Representative
24-7 Intouch
11.2019 - 03.2022
Head Cashier
Home depot
09.2018 - 09.2019
Bachelor Of Business Administration - Business Administration
British Columbia Institute of Technology
Rai Trucking Dispatch Specialist Certification
Rai Dispatch Training