Avrinder Khatra
Surrey
Summary
Skilled at connecting with customers to create brand loyalty, understand their complaints and ensure quick resolution.
Able to manage a team and delegate tasks when needed to ensure maximum efficiency.
Organized and dependable, with 5 years of customer service experience.
High level of alertness and situational awareness - Ability to respond quickly if required.
Ability to manage multiple tasks and willing to take on further responsibilities.
Detailed and accurate report writing and good at communicating.
Overview
9
9
years of professional experience
Work History
Franchise Owner
Fresh Slice
06.2024 - Current
- Currently an owner and manager of a franchise location of Fresh Slice Pizza.
- Ensuring all inventory is up to date and placing orders to ensure all items are in stock.
- Creating schedule and keeping it up to date to ensure we have appropriate coverage along with submitting payroll every two weeks.
- Keeping all digital records updated on a daily basis.
- Ensuring any customer or employee complaints are handled quickly.
Customer service consultant
Rogers Wireless
02.2018 - 06.2024
- Handling incoming calls as a customer service consultant, reviewing accounts and assisting customers with inquiries.
- Researching customer accounts and information once notified of the issue.
- If required, handled escalations to senior staff members to ensure that proper service and attention was available for a resolution without the customer having to reach out again
Customer Experience Lab
Rogers Wireless
02.2018 - 06.2024
- Guiding new hires and assisting them understand call flow, procedures, and policies while a part of the Customer Experience Lab.
MSC Management Support Center agent
Rogers Wireless
02.2018 - 06.2024
- Working as an MSC Management Support Center agent and assisting customer service consultants with account related inquires and support with procedures, via live chat and phone call.
- Finding a resolution for the customer on the first call, ensuring customer does not need to call back again for the same issue
- Escalating customer complaints to various other departments if needed.
Holding Center Guard
GardaWorld Security
09.2016 - 12.2017
- Responsible for providing security at a detention center for CBSA - BC immigration holding center at YVR Airport.
- Completed 30 minute rounds of the holding center, observing all detainees and completing reports of any incidents or activities.
- Documented and processed all incoming belongings of the detainees, ensuring everything is recorded and safely stored.
- Transported the detainees to various facilities across British Columbia.
- Ensured that individuals being deported are boarding their flights as required by their removal orders.
Security Guard
Genesis Security Group
05.2015 - 12.2017
- Worked as a security guard at various large events. (Rodeo, Football and soccer games, large parades etc)
- Responsible for access control, patrol and also static.
- Responded to requests for assistance by event organizers.
- Documented all incidents and provided incidents notes to superiors as required.
Education
Bachelor of Science -
Thompson Rivers University
Kamloops, BC01.2027
Skills
- Managing a team of individuals and ensuring required tasks are completed
- Dealing with the general public
- Providing customer service and building trust in the brand
- Operating a small business and managing tasks on a daily basis
- Hiring and training new staff members as part of my role within Rogers, and also as a business owner currently
- Business planning - ensuring we are striving to increase business sales and deliver quick service to our customers Reviewing and updating our business plan as needed
Timeline
Franchise Owner
Fresh Slice
06.2024 - Current
Customer service consultant
Rogers Wireless
02.2018 - 06.2024
Customer Experience Lab
Rogers Wireless
02.2018 - 06.2024
MSC Management Support Center agent
Rogers Wireless
02.2018 - 06.2024
Holding Center Guard
GardaWorld Security
09.2016 - 12.2017
Security Guard
Genesis Security Group
05.2015 - 12.2017
Bachelor of Science -
Thompson Rivers University
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