Hi, I’m
Avril Jones
Brampton,Canada
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Recent graduate with foundational knowledge in Healthcare and hands-on experience gained through academic projects and co-op placements. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents.
Overview
18
years of professional experience
1
Certification
Work History
Extendicare
PSW
01.2022 - Current
Job overview
- Maintained a safe environment for patients by follo
wing proper infection control procedures during personal care tasks. - Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
- Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced risk of falls by consistently conducting safety checks in the home environment and implementing preventive measures.
- Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clients'' dignity by providing discreet assistance with personal hygiene tasks, such as toileting and incontinence care.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided safe mobility support to help patients move around personal and public spaces.
- Participated in ongoing professional development to stay current on best practices in the field of personal support work, ensuring the highest quality of care for all clients.
Centre for Education and Training
Administrative Assistant
01.2019 - 01.2019
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Adecco
Administrative Assistant
01.2018 - 01.2018
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Inspired Contact Centre
Call Centre Representative
01.2007 - 01.2008
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
Sheridan CollegeBrampton, ON
Certificate from PSW
01.2022
Dufferin-Peel Adult Learning CentreMississauga, ON
Office Administration Co-op Program from Advanced Computers
01.2019
Dufferin-Peel Adult Learning CentreMississauga, ON
Fundamentals from Accounting
01.2019
York UniversityToronto, ON
Bachelor from Human Resource Management
01-2006
Skills
- Over 7 years work experience in providing helpful and professional Customer Service
- Detail-oriented, well organized, and able to multitask to manage timelines and multiple projects
- Excellent customer service skills in establishing and maintaining effective working relationships with colleagues and clients
- Ability to handle confidential information with a high degree of professionalism
- Able to prioritize workload and meet deadlines with minimal supervision
- Continuous learner, dependable and hardworking
- Up to date technological expertise in social media, internet, and LinkedIn
- Meal preparation, emotional support and vital signs monitoring
- Compassionate care, personal hygiene assistance, respectful and compassionate
- Medical office administration
- Patient care, companionship and empathetic listening
- CPR certification
Accomplishments
- Collaborated with team of students in the development of compensation project.
- Achieved professionalism by completing schedule in a timely manner with accuracy and efficiency.
- Documented and resolved resident change in behavior which led to better treatment options
- Achieved excellent result through effectively helping with wheelchair weight management.
Certification
- First Aid Certificate 2022, Mississauga, ON
- Certificate of Recognition in HRIS 2006 York University, Toronto, ON
Languages
English
Full Professional
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail.
- I have a passion for photography and editing photos.
- Drawing and Painting, Creative Writing
- Music, Dance and Fashion
- Engaging in food photography and sharing culinary creations on social media.
- I enjoy cooking for friends and family gatherings.
- Enjoying the art of baking and pastry-making, experimenting with recipes.
- Gym Workouts, dancing, Yoga
- Embracing outdoor adventures such as picnic and horseback riding.
- Enjoy hobbies that combine physical activity with outdoor exploration.
- Running, Adventure Travel, Road Trips, and Train Travel
- Documenting and sharing travel experiences.
Timeline
PSW
Extendicare
01.2022 - Current
Administrative Assistant
Centre for Education and Training
01.2019 - 01.2019
Administrative Assistant
Adecco
01.2018 - 01.2018
Call Centre Representative
Inspired Contact Centre
01.2007 - 01.2008
Dufferin-Peel Adult Learning Centre
Office Administration Co-op Program from Advanced Computers
Dufferin-Peel Adult Learning Centre
Fundamentals from Accounting
Sheridan College
Certificate from PSW
York University
Bachelor from Human Resource Management
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