Avonlea Stehr
Fair Oaks
Summary
Detail-oriented Plan Configuration and Quality Control Analyst specializing in compliance procedures aligned with regulatory standards and business goals. Ensures timely completion of tasks while maintaining strict adherence to deadlines. Conducts comprehensive testing on component materials and final products to guarantee optimal performance.
Overview
11
11
years of professional experience
Work History
Plan Configuration and QC Analyst
MedImpact
San Diego
02.2023 - Current
- Conducted quality assessments on pharmaceutical products and processes.
- Collaborated with cross-functional teams to identify and resolve quality issues, enhancing product reliability.
- Reviewed raw materials and finished products for quality assurance.
- Investigated customer complaints regarding faulty products to determine root causes and implement corrective actions.
- Assessed and tested builds to uncover bugs and assisted in finding resolutions.
- Resolved quality issues to streamline workflows and enhance overall productivity.
- Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
Eligibility Specialist
Elixir
Twinsburg
01.2021 - 01.2023
- Assisted clients in understanding benefits and eligibility criteria effectively.
- Maintained accurate records of client interactions and application statuses daily.
- Provided training to new staff on eligibility assessment procedures and tools.
- Cultivated supportive relationships with colleagues and supervisors to ensure effective communication.
Receptionist
American Leak Detection
Fresno
08.2015 - 12.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries, enhancing their understanding of products.
- Developed strong customer relationships through personalized assistance and support, fostering loyalty.
- Maintained accurate records of customer interactions and transactions.
- Trained new staff on procedures and customer service standards to ensure consistent service delivery.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Bullard High School
Fresno06-2014
Some College (No Degree) -
Fresno City College
Fresno, CASkills
- QC testing
- QC investigations
- Quality assessment
- Regulatory compliance
- Document control
- Data validation
- Documentation review
- Root cause analysis
- Problem solving
- Cross-functional collaboration
- Team building
- Effective communication
- Attention to detail
Timeline
Plan Configuration and QC Analyst
MedImpact
02.2023 - Current
Eligibility Specialist
Elixir
01.2021 - 01.2023
Receptionist
American Leak Detection
08.2015 - 12.2018
High School Diploma -
Bullard High School
Some College (No Degree) -
Fresno City College